Admin

Thanks, @Leeanda. If you've filed a ticket for this issue, can you please send us a private message with the email you used? We'll continue to follow up on this.

Thank you for your suggestions!

Not a worry, and we certainly don't mind you checking in. Happy to help!

We actually created a more comprehensive option recently that is easier to navigate and lives on our Support Portal, but we've added a post on the Forum so folks know how to access that information. Thanks for the suggestion!

Hi Survivors, For a regularly-updated list of high-priority issues, please visit the Known Issues page on our Support Portal. Please note that this list is not exhaustive, but it provides a starting point to view current issues by platform. If you encounter an issue while playing the game, please use this resource as a reference to access workarounds, or to help determine whether you need to file a ticket. We are also happy to assist you via the Support Portal. We respond to all inquiries as quickly as possible, though we do occasionally experience a high ticket volume which may impact our response times. - The Hinterland Team

This is a beautiful series. Thanks for sharing, @ManicManiac!

Congrats on finishing! What was your favourite part of the Tale?

Same Admin! Must be the Acorn coffee.

Thank you for reaching out, @TheUnknown. We have guidelines about Innovation and Intellectual Property Rights here: https://hinterlandgames.com/innovation-and-intellectual-property-rights We appreciate fan art, but it is prohibited to monetize any aspects of our Intellectual Property. Please don't hesitate to reach out if you have any questions!

Thank you!

Hi @Captain Jamesy -- We certainly don't want you to pay twice! This doesn't appear to be a widespread issue, but we have seen one or two cases. This is likely a license issue, which means you would have the best results by contacting Microsoft first for a resolution. If they are unable to provide assistance, then we are also happy to look into this for you.

Not at all, but thank you for checking in!

Thank you for sharing. You've made some excellent creative contributions on the Forums lately, @conanjaguar -- we'd love to see more!

Thank you for sharing! Wishing you clear skies tonight and tomorrow.

Thanks, @Leeanda. Noted!

Gorgeous! Thank you for sharing.

Thank you for your feedback!

Thanks, @Leeanda!

Thank you for your feedback!

There was a bug a few weeks ago that reset Transmitters to an unrepaired state, however we resolved that issue in a recent update. If you encounter any problems, please don't hesitate to reach out!

Thank you for reaching out. It sounds like this could be a license issue and may require some assistance from Xbox. We suggest reaching out to their support team, but if you experience continued difficulty, please don't hesitate to reach out to us for additional assistance. http://hinterlandgames.com/support

Thank you for reaching out. We'll follow up via direct message to help you further.

Thank you for confirming!

Thank you for the additional information. We continue to investigate this issue.

We are investigating some of these issues, but please provide your reports to the Support Portal. This helps us track the volume and severity of issues: http://hinterlandgames.com/support