Admin

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Everything posted by Admin

  1. Thank you for reaching out -- we're sorry to hear you're experiencing this issue. Please file a ticket via our Support Portal, and reach out to us via direct message once you do so we can continue to follow up. We appreciate the chance to investigate this issue. http://hinterlandgames.com/support
  2. Thank you for the ongoing conversation around Beachcombing. While we can't guarantee changes, we will continue to monitor feedback and we appreciate your thoughtful suggestions.
  3. Thank you for posting. We'll investigate this issue. Can you confirm which platform you are playing on, and how long you have noticed this issue? Thank you in advance!
  4. Thanks for posting... and good luck as you keep exploring!
  5. Glad it worked out for you! Thank you for following up, and please don't hesitate to reach out again in the future. (Feel free to tag us in posts as well, we'll do our best to respond as quickly as possible.)
  6. Hi @Leeanda! Thanks for reaching out, and thank you all for following up on this post. We've flagged this with the team. While we don't have any additional information to share at this time, we want to let you know that we are considering this feedback, and also reviewing other feedback about flickering that happens during the Aurora. We sincerely appreciate the insight that has been provided. We want the game to be as accessible as possible, and we will follow up if more information becomes available.
  7. Thank you for your patience. When we initially responded to this thread, it appeared as though the Xbox PC version would be available shortly following the release of TALES FROM THE FAR TERRITORY. We ran into a couple of unforeseen issues during the cert process, which we have been working to resolve. While we don't have an exact date, we are working to make TALES available on Xbox for PC (and Play Anywhere) as quickly as possible. We hope to have more information later this week.
  8. Hello Community, We have just released our v2.15 (113209) Hotfix for THE LONG DARK (including Survival Edition) and TALES FROM THE FAR TERRITORY on Steam and Epic Games Store. The update is currently scheduled for Xbox and Playstation during the week of April 24. Please note that WINTERMUTE’s version number has not changed. This hotfix addresses TALES items not spawning in Interloper mode, including the Handheld Shortwave. Details on these changes can be found in our latest Dev Diary found here. GENERAL [SURVIVAL] Enables TALES content in Interloper. [SURVIVAL] Using the Handheld Shortwave Interloper players are now able to locate Trackable Hidden Caches, which will provide loot that is also balanced for Interloper. [SURVIVAL] Players are now able to find the Handheld Shortwave at the Airfield’s Control Tower and start the Signal Void Tale, while playing in Interloper. TALES will be accessible via your existing save and do not need to start a new Survival save in order to get these changes The bunkers discovered in Signal Void have been adjusted to provide less loot on Interloper A few extra Transmitter repair supplies will be newly available in Interloper to ensure the initial repairs are possible (applies to both existing saves or new) To check current releases on each platform, please visit our new Build Status Page. Please visit our Support Portal (or consult our Known Issues page) if you encounter any issues while playing the game. For additional news and information, don’t forget to sign up for our newsletter and follow us on Twitter (Game | Studio).
  9. Hi Andy -- are you still experiencing this issue?
  10. Thank you for the ongoing discussion. We are investigating this issue and we will follow up should we have additional questions.
  11. Thank you for posting. Do you have a video or screenshot of this happening, and have you filed a ticket in our Support Portal? http://hinterlandgames.com/support Thank you in advance!
  12. Thank you for posting. We're looking into this.
  13. Thank you for reaching out. We did set up a discussion space on the forums for the modding community, but we are still working toward our goal of having a more supported modding community. We'll have more information to share in the future.
  14. Thank you for the confirmation -- we hope that's the last you'll see of it, and good luck on your adventures!
  15. Thank you for reporting this. We appreciate the chance to investigate.
  16. We released a Hotfix last week that should resolve the save issues on Xbox. Can you please confirm whether you have experienced these issues since the latest update?
  17. Thank you, again. We have forwarded this thread to our team and we continue to investigate. If you have additional or specific information about sound issues in the game, please don't hesitate to file a ticket via our Support Portal as well: http://hinterlandgames.com/support
  18. Thank you for the ongoing discussion. While we have shared this thread with our Support team, it is always best to file a ticket if you encounter a bug or ongoing problem. http://hinterlandgames.com/support
  19. Thank you for reaching out. While we do plan to release information in advance, and we always value community feedback, there are a number of reasons why we may not release information too far in advance. Things can change, and some things are best experienced/played through in order to generate the best, most informed feedback. We are always open to constructive input, and we look forward to continued discussion as more of the Parts are released. Thanks, @Glacia!
  20. Thank you for reaching out. TALES FROM THE FAR TERRITORY is still on its way for the Microsoft Store. We appreciate your patience and hope to see it available in the very near future!
  21. Closing thread. There's nothing wrong with having differing opinions, or expressing constructive criticism. However, when comments get personal, political, or combative in nature, there is little room for everyone to feel welcome to share their perspectives. We encourage everyone to review the Forum Rules and Guidelines, and we expect everyone to approach interactions on this forum with respect and consideration.
  22. Hello Survivors! Now that TALES FROM THE FAR TERRITORY is available on Steam, Epic Games Store, PlayStation, and Xbox, we wanted to provide a quick update about some upcoming changes, and bug fixes we are currently working on. Adding Interloper to TALES It’s been a couple of weeks since we released TALES FROM THE FAR TERRITORY, Part Two: SIGNAL VOID, which included the introduction of the first ‘Tale.’ We have been reviewing feedback, and we appreciate the time many of you took to file tickets via our Support Portal. While we are working to resolve some high-priority bugs following the release (more on that later), we also wanted to acknowledge the feedback from many Interloper players in our community, and how we plan to address Tales moving forward. By introducing the idea of Tales to Survival Mode, we wanted to give our Survival Mode players more reasons to explore and more objectives to follow, while still weaving in some compelling narrative elements. When tuning for the Interloper experience mode, we are always especially careful not to upset the balance of the game, and so we tend to approach changes to Interloper with caution and thoughtfulness. Interloper is a very stripped-down experience; many gear items are either excluded entirely or heavily restricted, containers are mostly empty, and the general tuning settings are designed to be punishing. The addition of new locations, new gear items, places you can scavenge more loot, and resources run the risk of upsetting that “survival on a knife’s edge” feel, so anything we add into this experience mode does require an extra layer of consideration. When designing both the transponder systems that would enable the new Supply Caches to be found, and also considering the significant amount of effort that would go into completing the “Signal Void” Tale, we strongly felt that these systems would not work well in Interloper, and in particular we felt the Tale would be extremely difficult with almost no pay-off (necessary to preserve the Interloper balance), which would simply be frustrating. After hearing from many of you in our player community who very strongly align yourselves with the Interloper mode (to the point that you don’t play any other modes in the game), we understood that you didn’t really mind if the experience would be a massive struggle with little reward. You just wanted that option. So, after careful consideration, we have decided to introduce the “Signal Void” Tale to Interloper, with some modifications designed to preserve game balance for that specific Experience Mode: Bunkers will be adjusted to provide less loot on Interloper. The final Bunker will still contain a couple of rare items, but adjusted for Interloper. Additionally, once you have the Handheld Shortwave you will be able to explore and discover the hidden Supply Caches, which will provide loot that is also balanced for Interloper. A number of them will be empty, while others will have loot that is consistent with what you would expect on Interloper. For those Interloper players wondering how to access the new content, you will be able to access the Tale and any new changes via your existing save, and there will be no need to start a new Survival save in order to get these changes. Simply pick up the Handheld Shortwave in the Control Tower at the Forsaken Airfield region, and you’re on your way. Just please know that your experience of the Supply Caches, and “Signal Void”, will be extremely tough, without much reward apart from bragging rights. We plan to release these changes in the next week, so you should have access to the Tale very soon. Keep an eye out for the official release notes! For more information on the Tale and Part Two: SIGNAL VOID, please visit the March Dev Diary. Xbox and PlayStation - Uncapped Frame Rates Following the release of v2.09 on Xbox, some players may have noticed a change to the frame-rate cap on Xbox Series S/X. While this change isn't part of the overall Visual Enhancements we have promised with TALES FROM THE FAR TERRITORY, we'd like to clarify what has changed, and what our plans are for the future. Recently, we upgraded THE LONG DARK to a newer version of the Unity engine and Xbox Unity plug-in. Prior to the Unity update, the console frame rate was limited to 30 frames per second (FPS), and the game would use a method of “dynamic resolution scaling” (a standard practice on consoles) to maintain this target frame rate to ensure a smooth experience. This Unity latest update has now uncapped frame rates on the Xbox Series S/X, so they are no longer limited to 30 FPS. These Xbox platforms should now be able to achieve up to 60 FPS with dynamic resolution scaling. Upcoming Changes: We have made additional adjustments to uncap frame rates on Xbox One X in an upcoming update. Additionally, in order to ensure parity on PlayStation, we have done some work to enable up to 60 FPS on PlayStation 5, as well as higher than 30FPS resolutions on PlayStation 4 Pro. These additional changes are planned for release at the end of this month. To summarize, following these improvements, players can expect: Xbox One X – Up to 60 FPS at 1080p Xbox Series S – Up to 60 FPS at 1080p Xbox Series X – Up to 60 FPS at 1080p PlayStation 4 Pro – Up to 45 FPS at 900p (using dynamic resolution scaling) PlayStation 5 – Up to 60 FPS at 1080p Once the changes are live, you will be able to manually enable the higher frame rate cap, or change it back to the 30 FPS cap, in the Display Settings. We will share more information alongside the Release Notes later this month. Please note that this change does not impact the Switch, or any of the PC or Mac-based versions of the game. (PC and Mac have always been able to run at higher than 60 FPS, provided the hardware is powerful enough.) We will continue working toward additional improvements, including providing official support for next-gen consoles, additional visual enhancements, and more. We will provide more information in the coming months. Upcoming Bug Fixes In addition to today’s Hotfix on Xbox, we are working on a series of other high-priority fixes and will release them in hotfixes as soon as possible. We have introduced the Known Issues section on our Support Portal. This list provides a regularly-updated summary of high-priority bugs organized by platform. While this list is not exhaustive, it does provide a good starting point to check whether your issue appears, and it includes some helpful workarounds and tips where applicable. If you currently require technical support, please reach out via our Support Portal. We are working to respond to inquiries as quickly as possible. Thank You Thank you, Survivors. We will share more information on TALES FROM THE FAR TERRITORY in the coming weeks.
  23. Hello Community, We just released our v2.14 (112927) Hotfix on Xbox for THE LONG DARK (including Survival Edition) and TALES FROM THE FAR TERRITORY. Please note that WINTERMUTE’s version number has not changed. This hotfix addresses two critical issues following our most recent v2.10 release. GENERAL Fixed an issue that caused graphical corruption when entering areas that contain a risk of Suffocation (such as the Steam Tunnels in Episode Four), or when enabling the Heritage Filter in the Display Options. Fixed an issue that prevented the game from auto-saving if the player resumed playing from Standby, or used Quick Resume on an Xbox Series X or S system. To check current releases on each platform, please visit our new Build Status Page. Please visit our Support Portal (or consult our Known Issues page) if you encounter any issues while playing the game. For additional news and information, don’t forget to sign up for our newsletter and follow us on Twitter (Game | Studio).