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Thank you for filing a ticket. We'll be back in touch if we have additional questions, but we appreciate your patience in the meantime. If you haven't received a response by later this week, please don't hesitate to reach out again and we can follow up on this for you.

We appreciate your patience. A member of our Support Team will be able to assist you with this, but please don't hesitate to reach out or tag us if you need further assistance!

We have followed up with Microsoft, but we have nothing new to share at this time. We appreciate your patience.

Hello Survivors! We wanted to update you all and let you know that TALES FROM THE FAR TERRITORY, Part Three is getting close to launch. We are in our final stages of testing, tuning and bug fixing, so expect a launch toward the end of June. Below, you’ll find more information about what content will be in Part Three of TALES FROM THE FAR TERRITORY, along with what to look forward to in the base Survival Mode’s free June Update. TALES FROM THE FAR TERRITORY Frontier Cooking One of the big additions in Part Three is a new feature called Frontier Cooking. We’ve added seven new ingredients to the game, and now with Recipes you can cook more complicated foods that involve multiple ingredients -- things like Rabbit Stew, Fish Pies, and so on. The Frontier Cooking system is launching with 15 Recipes, as well as 9 Unique recipes that can be found in the world. We’re also adding a Skillet to enable new cooking options, and completely overhauled the Cooking user interface. All of these new items will appear in existing TALES save games, and we have also done a careful pass over the placement and frequency of new food items to ensure game balance is preserved for Interloper players. Good luck, Survivors! Ptarmigan The little Ptarmigan is the new wildlife we’ve added in Part Three. They can be found in most regions, but prefer more remote, higher ground. You can, of course, hunt them for meat, but you’ll also be able to collect their down, which you can utilize in a couple of new crafting recipes. Tool Variants We’ve also added three new Revolver variants, another Bow variant, and an alternate Flashlight. Each of these items has a unique look and some stat differences from their basic counterparts. All of these items, and the ones relating to cooking, will all be available in new or existing save games. FREE UPDATE For our base game Survival Update, we’ve added and updated a few elements. We've overhauled the Fishing system to provide more freedom around where you can fish, as well as adding some new species and giving you some new tools for catching and maintaining your fishing options. This is the first major overhaul of the Fishing system since we added it years ago, and it's one of the systems the community has been asking us to revise for a while, so we're excited to see what you think of the changes that are coming. And finally, as you explore the regions, you’ll come across a new type of harvestable plant – Burdock. You’ll need a tool to dig its root out, but the root can then be eaten raw or cooked up into a recipe for calories, or made into a warming tea. That’s it for now, Survivors. We will share the full update list containing details on new Paid and Free content, along with any game improvements and bug fixes, in the release notes when we launch TALES FROM THE FAR TERRITORY, Part Three. For all other technical issues, please reach out via our Support Portal. Thank you for reading, and good luck exploring the new content when it launches later this month!

Welcome!

Thank you for reaching out. We're sorry to hear you're experiencing an issue with The Long Dark. We suggest following up via our Support Portal for further assistance: http://hinterlandgames.com/support We appreciate the opportunity to look into this for you.

Thank you for sharing your suggestion.

Thank you for taking the time to write such a lovely, thoughtful post. We appreciate your support, and we absolutely look forward to sharing many more adventures with you on Great Bear Island. It's always wonderful to hear firsthand how much our community cares about The Long Dark.

Thank you for sharing! We're glad it's a bit more palatable on Great Bear Island...

Thank you for sharing, and well done!

Absolutely! We're very excited to share more news about this update.

We suggest reviewing the following information: https://hinterlandgames.com/innovation-and-intellectual-property-rights If you have any additional questions after reading through this, please don't hesitate to reach out!

Thank you for posting. We do suggest looking at your settings, but we are also working to resolve some sound issues. If you think the issues warrant investigation, please reach out via the Support Portal: http://hinterlandgames.com/support Thank you, again, for the info.

We should have more information in the very near future. We'll share news as soon as it becomes available. Thanks!

This is consistent with what we've seen, but we continue to investigate this. Thank you for sharing!

The Known Issues list is not exhaustive, it simply details some of the more pressing and widespread issues that are impacting a large number of players. We continue to work to resolve a number of bugs. We will follow up with our Support Team and share new information as it becomes available -- we believe we also followed up on your inquiry on Twitter as well. Thank you for your patience!

Thank you for sharing!

Thanks for posting! We'll look into this. Can you please confirm that you filed a new ticket on this issue? We'll follow up via direct message to confirm some details. Thank you, again!

Thank you for your suggestions!

Thank you for your patience as we worked through this question with our partners at Valve. We have put in the formal request to bypass the typical limitations on refunds (2 days of playtime or 2 weeks or ownership) for TALES FROM THE FAR TERRITORY. You should reference the May Dev Diary as your reason for requesting the refund.

Thank you for sharing!

Thank you for confirming. It sounds like this merits further investigation, and we would be happy to continue looking into this for you via our Support Portal: http://hinterlandgames.com/support

No worries, and good luck on your adventures! Don't hesitate to reach out if you need anything else.

Thanks for your support, @Leeanda!

Thank you for your suggestion.