Admin

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Everything posted by Admin

  1. We are currently working on the issue where water is disappearing from containers, along with other high-priority bugs. We will be able to share more information in the very near future.
  2. Thank you for reaching out! We appreciate your feedback regarding Milton Mailbag and community interaction. Raph is still very much a part of our community, and we understand how important it is to hear from him. Even as THE LONG DARK evolves and projects change, we will continue to ensure Raph is able to connect with our community. And there will always be time to listen to our community. Thank you for your support; we look forward to continuing to build the world (and story) of the Quiet Apocalypse.
  3. Welcome, and thank you for joining!
  4. We're sorry to hear you're experiencing this issue. For further assistance, please reach out via the Support Portal: http://hinterlandgames.com/support We look forward to assisting you further!
  5. We have connected with our Support team and you should receive a follow-up response shortly. Thank you, again!
  6. We are currently working through a number of Support requests, and we are also working to get some additional information. We will share more information as soon as it is available.
  7. Hi @conanjaguar! Thank you for letting us know. If possible, please file a ticket via the Support Portal and include images so we can look into this further: http://hinterlandgames.com/support
  8. Thank you for posting. We are currently investigating this issue and working toward a resolution. We hope to share more information soon.
  9. More new Regions are coming in future updates for TALES FROM THE FAR TERRITORY. We'll share more information as soon as it is available, but you can see a Roadmap of planned content here: https://www.thelongdark.com/expansion/
  10. Thank you for your feedback, and thank you for playing. Please don't hesitate to reach out with other suggestions or comments!
  11. Thank you for your feedback. We'll review this and consider our approach.
  12. Thank you for the ongoing feedback. We released a Hotfix yesterday on Steam to address a number of issues: We also released a fix today to address an issue introduced during the v2.20 Update: Please stay tuned for additional information and updates, and please don't hesitate to reach out via the Support Portal if you experience any issues: http://hinterlandgames.com/support
  13. Closing this thread. As previously mentioned, we are working to improve this screen and we appreciate your understanding.
  14. Thank you for the comments. We have released another Hotfix to address this issue: Thank you, Survivors!
  15. Thank you for reaching out. We're sorry to hear you're experiencing these issues. For further assistance, please reach out via the Support Portal: http://hinterlandgames.com/support We look forward to helping you further!
  16. Thank you for reaching out. We're sorry you haven't received a response. We'll send you a direct message and follow up with our Support Team directly. Thank you for your patience!
  17. Hello Community, We have just released our v2.21 (118182) Hotfix for THE LONG DARK (including Survival Edition), and TALES FROM THE FAR TERRITORY on Steam following the release of v2.20. GENERAL Gameplay - Fixed an issue where containers disappeared for players using Interloper or Custom game modes, resulting in missing items. Please note that some players may recover their lost items if the Lost and Found box was present in the same room as the impacted container, however, items will not be recovered if the Lost and Found box was not present. To check current releases on each platform, please visit our new Build Status Page. Please visit our Support Portal (or consult our Known Issues page) if you encounter any issues while playing the game. For additional news and information, don’t forget to sign up for our newsletter and follow us on Twitter (Game | Studio). ### END OF RELEASE NOTES ###
  18. We're looking into this right now. We're sorry you appear to be impacted, and we will provide more information as soon as we can.
  19. Survivors, we are currently investigating reports that some players are missing belongings following the update. We will provide more information as soon as it is available.