Thank you for reaching out. We are still working toward a resolution for this, and we will provide more information as soon as it is available. Thank you for your patience.
Thank you for reaching out about this issue. Have you filed a ticket via the Support Portal? We suggest doing so, and attaching a save file so we can investigate more closely: http://hinterlandgames.com/support
Locating your saved games folder: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020342871-Locating-your-Saved-Games-Folder
As a first step, we also suggest verifying your game files, and uninstalling/reinstalling the game to see if that helps: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020344831-Troubleshooting-Crashing-or-Graphics-Issues?
We appreciate any additional information you can provide, and look forward to helping you further.
Thank you for your kind words and feedback! We are excited to continue our journey with THE LONG DARK, including the remaining updates for the Expansion Pass and the release of Episode Five. The future is bright!
This is likely related to a Known Issue we are investigating: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC
Thank you for posting -- we will share more information as soon as it is available!
Thank you for posting! This is a Known Issue we are working to resolve: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC
We will share more information as soon as it is available.
Thanks, @Leeanda! I think this could merit a ticket to the Support Portal, just to ensure things are working as intended. Thank you in advance! http://hinterlandgames.com/support
Just to follow up on this, we are currently investigating this issue and we have added it to our Known Issues list on the Support Portal: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC
Thank you for reaching out on the forums about this issue. For visibility, we continue to investigate these reports and we have added this to our list of Known Issues: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC
We appreciate your patience as we work toward a resolution!
We are investigating this issue, and we certainly want to help as many players as possible and be as transparent as possible. To clarify, we are currently requesting that players send in their saves and let us know the email they have used to reach out to our Support Team. To protect people's privacy, we suggest sending emails to us via direct message. We hope that helps, and we will certainly share more information about this issue, and a potential fix, when it is available.
For further assistance on this issue, please reach out via the Support Portal: http://hinterlandgames.com/support
We appreciate the chance to look into this!
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