Admin

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Everything posted by Admin

  1. Thank you for reaching out. We are still working toward a resolution for this, and we will provide more information as soon as it is available. Thank you for your patience.
  2. Thank you for reaching out about this issue. Have you filed a ticket via the Support Portal? We suggest doing so, and attaching a save file so we can investigate more closely: http://hinterlandgames.com/support Locating your saved games folder: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020342871-Locating-your-Saved-Games-Folder As a first step, we also suggest verifying your game files, and uninstalling/reinstalling the game to see if that helps: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020344831-Troubleshooting-Crashing-or-Graphics-Issues? We appreciate any additional information you can provide, and look forward to helping you further.
  3. Thank you for reaching out. We'll make sure to flag this with the team and we will provide more information as it becomes available.
  4. Thank you for your kind words and feedback! We are excited to continue our journey with THE LONG DARK, including the remaining updates for the Expansion Pass and the release of Episode Five. The future is bright!
  5. Thank you for sending a report, we appreciate the opportunity to investigate this for you!
  6. Hi @Leeanda -- have you filed a ticket on this? If so, please send us a dm with your email and we'll follow up with our Support Team!
  7. Thank you for your feedback, we appreciate it!
  8. Thank you for the follow-up, and please don't hesitate to reach out again if there is anything we can help with in the future!
  9. This is likely related to a Known Issue we are investigating: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC Thank you for posting -- we will share more information as soon as it is available!
  10. Thank you for posting! This is a Known Issue we are working to resolve: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC We will share more information as soon as it is available.
  11. Hi @hozz1235 -- have you already filed a ticket on this issue? We're happy to follow up on your behalf. Thank you for posting!
  12. Thanks, @Leeanda! I think this could merit a ticket to the Support Portal, just to ensure things are working as intended. Thank you in advance! http://hinterlandgames.com/support
  13. Thank you for posting. We'll follow up on this, and we appreciate the information!
  14. Thank you for reaching out. We are actively working toward a resolution and we will share more information as soon as it is available. Thank you!
  15. Thanks, @TwoFatCatz! Glad you found a workaround, but hopefully we can find a resolution so you (and anyone else impacted) won't have to!
  16. Just to follow up on this, we are currently investigating this issue and we have added it to our Known Issues list on the Support Portal: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC
  17. Thank you for reaching out on the forums about this issue. For visibility, we continue to investigate these reports and we have added this to our list of Known Issues: https://hinterlandgames.zendesk.com/hc/en-us/articles/13754630088852-PC We appreciate your patience as we work toward a resolution!
  18. You're very welcome! And we always appreciate it when players submit Support tickets.
  19. We are investigating this issue, and we certainly want to help as many players as possible and be as transparent as possible. To clarify, we are currently requesting that players send in their saves and let us know the email they have used to reach out to our Support Team. To protect people's privacy, we suggest sending emails to us via direct message. We hope that helps, and we will certainly share more information about this issue, and a potential fix, when it is available.
  20. Hi @Enigmaecho! We fixed this in the Hotfix yesterday. Please don't hesitate to let us know if you encounter other issues.
  21. As must as we love the crafty suggestion... no. We will be sure to give advance warning before we introduce the Cougar into the game.
  22. For further assistance on this issue, please reach out via the Support Portal: http://hinterlandgames.com/support We appreciate the chance to look into this!