Admin

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  1. Admin
    Thank you for confirming. We are actively working toward a resolution for this issue, and we will provide news as soon as it is available. While we will continue to share new information, please don't hesitate to check back in or reach out with additional questions. We completely understand that this is frustrating, and we sincerely appreciate your patience.
  2. Admin
    Thank you for the additional information. Can we please confirm whether you have submitted tickets for these issues via our Support Portal?
  3. Admin
    Thank you for posting. We are currently investigating this and we will follow up if we have additional questions. Thank you for your patience.
  4. Admin
    We are working on some additional improvements for the PC Hotfix, and we will provide more information as soon as it is available. Thank you for your patience!
  5. Admin
    Thank you for the ongoing conversation around this issue. We appreciate your understanding, and we will provide more information if and when it is available.
  6. Admin
    Thank you for reaching out. You should still have access to your Wintermute saves following the update, however, we understand some folks are experiencing difficulties accessing content following the latest update. We are working toward a resolution as quickly as possible. Can you please confirm whether you are playing on Mac? Thank you!
  7. Admin
    We don't provide official support for mods, and we generally suggest that folks direct their comments to our Official Forum (here). We would certainly like to revisit mods in the future, but we don't have any additional information to share at this time. Thank you for reaching out!
  8. Admin
    Thank you for sharing!
  9. Admin
    Thank you for sharing!
  10. Admin
    Thank you for reaching out. Is there any additional information you can share? What platform and version are you playing on? We appreciate your patience. Additionally, please consider filing a ticket via our Support Portal for further assistance: http://hinterlandgames.com/support
  11. Admin
    Thank you for sharing!
  12. Admin
    Thank you for confirming. We are continuing to investigate this issue and hope to have additional information to share soon.
  13. Admin
    We are still investigating reports of this issue. In an earlier comment, you mentioned you were working with Support. Is that still the case? We appreciate your ongoing communication. Thank you for your patience.
  14. Admin
    We completely understand your frustration. There can be a number of reasons you may not have received a response (they sometimes end up in spam folders). If possible, please send us a private message with your email and we will follow up directly. We're sorry for the inconvenience, and we look forward to helping you further.
  15. Admin
    Apologies for the confusion. We mentioned this in the December Notes, but we will also be reintroducing them in one of the upcoming updates. Thank you for your patience!
  16. Admin
    Thank you for posting! If you encounter this issue again, please don't hesitate to reach out to us via the Support Portal: http://hinterlandgames.com/support
  17. Admin
    Thank you for reaching out. Can you clarify whether you are able to proceed past the launch screen? We appreciate any additional information you can provide.
  18. Admin
    You should be able to explore new content on your current run once the new content is available. Thank you for your question!
  19. Admin
    Thank you for your feedback!
  20. Admin
    Thank you for sharing!
  21. Admin
    Thank you for reaching out. We are currently investigating this issue and working toward a resolution as quickly as possible. We sincerely appreciate your patience. In the meantime, we understand there are some time constraints, and our Support Team is working to respond to inquiries as quickly as possible.
  22. Admin
    Thank you for filing a ticket with Support. We are investigating this issue, and we appreciate your patience.
  23. Admin
    Thank you for reaching out. We suggest filing a ticket via our Support Portal to address this issue, and we would be happy to investigate for you.
  24. Admin
    Thank you for posting! For further assistance, please file a report via our Support Portal. We appreciate any additional information you can provide about your system and settings. Thank you!
  25. Admin
    If it happens again, please don't hesitate to reach out. We would be happy to investigate this issue via our Support Portal: hinterlandgames.com/support