Admin

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Everything posted by Admin

  1. Admin
    Thank you for sharing. We have noted this issue and we are investigating. We appreciate your patience.
  2. Admin
    Thank you for posting. We are currently investigating this issue and hope to have a resolution soon.
  3. Admin
    Do you have an image or an example to share of this? We appreciate any additional information you can provide.
  4. Admin
    Thank you. We intend to follow up on this to avoid any confusion!
  5. Admin
    Thank you for reaching out. Have you filed tickets for these issues via the Support Portal? We are currently investigating reports, but we appreciate any additional information you can provide.
  6. Admin
    Thank you for checking in. There's some helpful information about innovation and property rights on our website: https://hinterlandgames.com/innovation-and-intellectual-property-rights Fan creations are welcome, but monetizing content or merchandise based on The Long Dark is not allowed. Please don't hesitate to reach out with questions!
  7. Admin
    We appreciate you for flagging this -- we are following up and investigating these reports. Thank you!
  8. Admin
    Can you describe a bit more about what is happening? Do you have any images showing this issue? Thank you in advance.
  9. Admin
    Thank you for reaching out. We are experiencing a high volume of Support Tickets, and we will respond as quickly as possible. We also suggest monitoring your spam folders for responses as ticket responses will occasionally end up filtered out of your regular emails. We appreciate your patience.
  10. Admin
    Thank you all for your patience. We are still working on this update, and we hope to have a resolution shortly. We know this is taking longer than originally anticipated. Thank you for your understanding, and we look forward to offering more information soon.
  11. Admin
    This is correct. Some of it is luck as well. There is more helpful information in the Update Notes about the overall Loot Refresh as well:
  12. Admin
    We released an intended fix with Hotfix v2.06 (106075). Can you confirm that you are playing on the latest version? Any additional information you can provide would be helpful, and we also suggest filing a ticket via our Support Portal: hinterlandgames.com/support Thank you for your patience.
  13. Admin
    Thank you for sharing, and for filing a ticket. This is an issue we are aware of and working on, and we will provide an update as soon as one is available. We appreciate your patience!
  14. Admin
    Thank you for sharing!
  15. Admin
    Thank you for your feedback!
  16. Admin
    Thank you for sharing. We're sorry to hear you are experiencing this issue. Have you tried verifying your game files, or uninstalling and reinstalling your game? We suggest starting there as a potential solution. The steps to verify game files can be found here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 For further assistance, please reach out via our Support Portal. We appreciate the opportunity to investigate.
  17. Admin
    For further assistance on this issue, we suggest filing a ticket via our Support Portal. Thank you for your patience, we look forward to assisting you further.
  18. Admin
    Responses may be somewhat delayed following the holiday break, but if you haven't received a response in the next few days, please don't hesitate to reach out again via DM. Also, we suggest checking your spam folder just in case as some Support responses end up there in error. Thank you for your patience!
  19. Admin
    Thank you for your kind words, and thank you for your support!
  20. Admin

    New Food ideas

    Admin replied to Cyclone35's topic in Wish List

    Thank you for your suggestions!
  21. Admin
    Happy new year, Survivors! Thank you for being part of our community, and for sharing your adventures in THE LONG DARK.
  22. Admin
    Happy New Year, @adventurehawkins! Thank you for sharing, and good luck with your goals and challenges this year!
  23. Admin
    Thank you for sharing!
  24. Admin
    Thank you for the ongoing feedback, and we appreciate your patience. We appreciate the thoughtful suggestions, and we are considering our approach to future updates to ensure information is relayed as effectively as possible. Thank you for your ongoing support, and we hope you are enjoying your adventures in the Far Territory!
  25. Admin
    Thank you for posting. Have you filed a ticket on this issue? We would be happy to investigate via our Support Portal. We appreciate your patience and look forward to assisting you further.