Admin

Thank you for sharing!

Thank you for your suggestion!

Thank you for reaching out! We can confirm that we did fix this issue, but there have been a couple of cases where the key still isn't available for folks. This should be easy to remedy. If possible, file a ticket via our Support Portal and we would be happy to fix this for you. We sincerely appreciate your patience.

Thank you for reaching out. Are you able to provide the location(s) for where you are experiencing this issue? We're happy to look into this for you, and we appreciate any additional information you can provide. Thank you!

Thank you for following up. We suggest filing a ticket with our Support Portal, and if you can provide Session Logs, that would be helpful as we investigate. We appreciate your patience, and look forward to helping you further. https://hinterlandgames.zendesk.com/hc/en-us/articles/360019003211-Locating-your-Session-Log-File

Thank you for posting! We are currently investigating this concern. Thank you for your patience.

Thank you for clarifying! If it happens again, please don't hesitate to file a Support Ticket, but it sounds unlikely to be related to the issues on PC. And thank you! We hope everyone had a safe and happy holiday season.

The article was updated late Thursday/Friday for clarity, but the original was a bit confusing as many of those features are not yet in the game. We'll certainly warn you before we introduce the cougar (and other new features in the Expansion Pass as well).

Thank you for reaching out. We will be sharing more information, including specifics for Part Two, in the near future. We appreciate your patience, and will provide a release date soon. Thank you!

Thank you for reaching out. Can you please confirm what version of the game you are playing on? If you have already downloaded the latest Update on PC, adding the Expansion Pass will not impact your save files. We hope this helps!

We are currently investigating some existing bugs regarding animal behaviour, so if you have supplementary images or additional information to share then please don't hesitate to post to this thread and we can determine whether a Support Ticket is necessary. We appreciate your patience.

This is correct. There is more information available on the Loot Refresh in this post. Thank you!

Thank you for confirming! While we're happy to review some bugs on the Forums, we strongly suggest filing a Support Ticket for recurring issues and more serious concerns. Some issues do require further investigation, and our Support Team may have additional questions or suggestions for you. We appreciate your patience, and thank you for playing!

Thank you for sharing!

At this time, Episode Five is the last planned chapter for WINTERMUTE. We can't reveal any new information at this time, but we are very excited to share more later this year. Thanks, Survivors!

Thank you for sharing. We're currently investigating some reports where sound does not seem to be working as intended. If you are experiencing any specific (or continued) issues, please don't hesitate to reach out with more information via our Support Portal.

Thank you for the update! Please don't hesitate to reach out if you need anything further. We'll monitor the Support Portal for other mentions of this issue as well. We appreciate your patience, and thank you for playing!

Hi @Blizzard Walker -- are there any new updates on this? Are you still experiencing this issue? Happy to help.

There are some absolutely beautiful shots, here. Keep the screenshots coming! This week, we're looking for your best shots from WINTERMUTE. Share your best character portraits and story mode adventures for a chance to be featured for #ScreenshotSaturday. Good luck, Survivors!

Thank you for sharing. We're sorry to hear you're experiencing this issue. Have you filed a ticket on this issue via our Support Portal? We are currently investigating all reports of potential issues with Snow Shelters, and we appreciate any additional pictures, save files, or information you can provide to our Support team. We appreciate your patience.

Thank you for reaching out. This does not appear to be a widespread issue, but we are happy to offer a couple of suggestions to resolve the issue. If possible, can you please start by verifying your game files? The steps to do so can be found here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 Following that, you can also try reinstalling the game to see if that helps. If these options do not resolve the issue, we would be happy to investigate further via the Support Portal: hinterlandgames.com/support Thank you for your patience!

Thank you for reaching out. To confirm, have you filed Support Tickets on any of these issues? Are these issues you have encountered more than once? Also, can you please confirm the version you are playing on? We appreciate any additional information you can offer. Thank you in advance!

Thank you for your feedback!

We don't currently offer Elegy for sale, but we appreciate your interest and your support!

Thank you for sharing. We have noted this issue and we are investigating. We appreciate your patience.