Admin

Thank you for sharing!

Thank you for sharing!

Thank you for reaching out. Is there any additional information you can share? What platform and version are you playing on? We appreciate your patience. Additionally, please consider filing a ticket via our Support Portal for further assistance: http://hinterlandgames.com/support

Thank you for sharing!

Thank you for confirming. We are continuing to investigate this issue and hope to have additional information to share soon.

We are still investigating reports of this issue. In an earlier comment, you mentioned you were working with Support. Is that still the case? We appreciate your ongoing communication. Thank you for your patience.

We completely understand your frustration. There can be a number of reasons you may not have received a response (they sometimes end up in spam folders). If possible, please send us a private message with your email and we will follow up directly. We're sorry for the inconvenience, and we look forward to helping you further.

Apologies for the confusion. We mentioned this in the December Notes, but we will also be reintroducing them in one of the upcoming updates. Thank you for your patience!

Thank you for posting! If you encounter this issue again, please don't hesitate to reach out to us via the Support Portal: http://hinterlandgames.com/support

Thank you for reaching out. Can you clarify whether you are able to proceed past the launch screen? We appreciate any additional information you can provide.

You should be able to explore new content on your current run once the new content is available. Thank you for your question!

Thank you for your feedback!

Thank you for sharing!

Thank you for reaching out. We are currently investigating this issue and working toward a resolution as quickly as possible. We sincerely appreciate your patience. In the meantime, we understand there are some time constraints, and our Support Team is working to respond to inquiries as quickly as possible.

Thank you for filing a ticket with Support. We are investigating this issue, and we appreciate your patience.

Thank you for reaching out. We suggest filing a ticket via our Support Portal to address this issue, and we would be happy to investigate for you.

Thank you for posting! For further assistance, please file a report via our Support Portal. We appreciate any additional information you can provide about your system and settings. Thank you!

If it happens again, please don't hesitate to reach out. We would be happy to investigate this issue via our Support Portal: hinterlandgames.com/support

Thank you for posting. We understand this can be frustrating, and we continue to investigate solutions to this problem. Thank you for your patience.

Welcome to the Forums! And thank you for playing THE LONG DARK.

Thank you! We'll review your ticket as soon as we can, and we appreciate your patience.

Thank you for posting. We are investigating this issue, and we appreciate all the information you provided.

Thank you for reaching out. There won't be a change on the main screen, but the DLC content should be accessible via Survival Mode. Can we confirm that you are trying to access the new region and you are unable to do so while exploring via Broken Railroad?

Hi there -- apologies for the delay. To locate Session log files: https://hinterlandgames.zendesk.com/hc/en-us/articles/360019003211-Locating-your-Session-Log-File Additionally, can you send us a private message with the email you are using to contact support? Sometimes when you send multiple tickets, it can change your order in the queue. We'd be happy to look into that for you, and we sincerely appreciate your patience.

Survivors, we have released the v2.06 (Survival Edition/TALES 108190, WINTERMUTE 108187) update and TALES FROM THE FAR TERRITORY is now available on Mac! Thank you for your support, and we hope you enjoy exploring the wild reaches of the Far Territory. Along with this update, we have also released the following Mac bug fixes and improvements to address issues in THE LONG DARK: GENERAL FIXES / IMPROVEMENTS Added Mac M1 and Apple Silicon support. The game now defaults to using the Apple Metal rendering system. Fixed numerous graphical errors, particularly on legacy systems (OSX 10.14 or earlier) running OpenGL. Ensured continued support of OpenGL for users on OSX 10.14, or earlier. To run the game using OpenGL, please follow the instructions below. To instruct Steam to run the game using OpenGL, please follow these steps: In Steam, go to your Library Right Click on the game title Select Properties Click Set Launch Options... Paste the following line into the provided text box -force-glcore Click OK, then Close. To instruct Epic Games Store to launch the game using OpenGL, please follow these steps: Select Settings from your user profile picture in the top right of the EGS home screen Scroll to the bottom of the page and select "The Long Dark" Check "Additional Command Line Arguments" Paste the following line into the provided text box -force-glcore Return to the home screen and launch the application We are also continuing to investigate several location-specific graphical issues. For other technical issues while playing the game, please contact us via the Support Portal. Thank you, Survivors! For additional news and information about The Long Dark and Hinterland, please sign up for our newsletter and follow us on Twitter (Game | Studio).