Admin

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Everything posted by Admin

  1. Thanks for posting. We haven't made any changes to stims, but if you find it persists and you are able to capture a record of it happen to forward to our Support team, we would be happy to review and investigate. Thanks! hinterlandgames.com/support
  2. Thank you for sharing. If you notice the issue again, or if it persists, please file a ticket via our Support Portal so we can investigate further: hinterlandgames.com/support
  3. Thank you for sharing. We apologize for this issue and we are currently investigating. We appreciate your patience!
  4. Thank you for the suggestions.
  5. Thank you for reaching out. This issue should be resolved, but can you please confirm that you have received the latest update? Thanks for your patience!
  6. We completely understand your frustration and appreciate the patience and understanding from our community. In every interaction, we prioritize integrity, honesty, and accuracy. Earlier this year, we believed we had found a resolution. Sometimes we need to alter our plans to integrate information that arises during a changing situation, and sometimes issues reveal hidden complexities over time. We are currently investigating and working toward a longer-term solution. We will continue to the community informed of any developments. Thank you for your understanding.
  7. We responded in the other thread, but it may take time to appear across all platforms. Thanks for your patience.
  8. We have a fix for the bug in Episode Three, and you should see an update shortly (if you haven't already). Thank you for your patience!
  9. For additional assistance, please reach out via our Support Portal: hinterlandgames.com/support Thank you for reaching out.
  10. Thank you for the discussion. We're following the thread, and appreciate the suggestion.
  11. Have you confirmed the version number that you are playing on (the news pop-up isn't a confirmation that you have received the update, only that the update is rolling out). The update may take time to roll out across all platforms. We appreciate your patience!
  12. Hi @adventurehawkins! Thanks for posting. Sorry to hear you're experiencing these issues. We're happy to report that we just released a fix for the bug in Episode Three. You can read more here: For the Episode Four bug, have you filed a ticket? We can follow up with our Support team to action this if you haven't received a response. However, if you haven't yet filed a ticket, we suggest doing so via our Support Portal so we can best track the volume and severity of issues: https://bit.ly/3AWuLNN
  13. Thanks for your patience! We just released an update to resolve this issue. You can read more here:
  14. Thanks for your patience! We just released an update to resolve this issue. You can read more here:
  15. UPDATE (09/07/22): We have released a hotfix to resolve a bug that prevents players from receiving a phone call from Molly at the end of "Aftermath" in Episode Three, which impacts mission progress. Please note that it may take time to update across all platforms. Thank you for your patience as we worked on this issue. NOTE: We are still receiving reports that the Brightness Slider is not working on PS4/PS5. We are investigating this complex issue and will provide more information as soon as it is available. Thank you for your patience.
  16. To avoid any confusion, the contest is not being judged based on likes. All entries should have equal opportunity to win. Thanks!
  17. NOTE: We are still receiving reports that the Brightness Slider is not working on PS4/PS5. We are investigating this complex issue. Additionally, we are aware of a bug at the end of Episode Three that prevents the Player from receiving a phone call from Molly, which impacts mission progress. Thank you for your patience. We will provide updates for these issues as soon as they are available.
  18. Thank you for the information, and the report. We are investigating this high-priority issue. We appreciate your patience and will share more information as soon as it is available.
  19. Issues may seem simple, but they aren't always straightforward. At this point, every Update to either Story Mode or Survival Mode requires re-testing the entire game, which is time-consuming. This is a large reason why we are working to separate the two. (There is more on this in the April Dev Diary.) In the meantime, we work to ensure we prioritize the quality of our Update. We know some issues are especially frustrating, and we take them seriously. We appreciate your patience as we investigate these issues.
  20. We've posted an update to the original post. There appears to be an additional issue, potentially with Unity itself. We're currently investigating and appreciate your patience.
  21. Thank you for the suggestion.