mmurata Posted December 15, 2015 Share Posted December 15, 2015 After updating The Long Dark today, the first time I launched the game it crashed at the disclaimer page, the second time I launched it none of my save games were there, I switched users to another account and it showed a single saved game(this was expected) once I switched back to my original account I now see only 1 saved game called Sandbox 2, my main game (Sandbox 1) was the game I put all my time and effort into. I was 60+ days into the game.Is there any possibility of recovering the saved game? Is it somehow just not being displayed? I'd obviously love to get it back as I have spent countless hours exploring and gathering in this game. Please let me know. Link to comment Share on other sites More sharing options...
mmurata Posted December 15, 2015 Author Share Posted December 15, 2015 You are correct, I posted the wrong version number, hopefully it is corrected I just won't touch that account until hopefully a quick hotfix update will be released. Link to comment Share on other sites More sharing options...
Chandalah Posted December 16, 2015 Share Posted December 16, 2015 Hi, I've also just encountered this problem. I only had one save that was on pilgrim difficulty and I believe I had around 30 days of survival (seems longer though). Really bummed. I hope there is a way to recover the save although it feels doubtful. I have tried many combinations of switching users, turning off the xbox (completely, not on power-save mode), and connecting/reconnecting to the internet. Should I try deleting the game and reinstalling? I would only delete the game download and not the other user save and "reserved space" save files. I am worried though that doing this may make any chance of recovery more difficult in the long run... Link to comment Share on other sites More sharing options...
EpicFlyingTaco Posted December 16, 2015 Share Posted December 16, 2015 I had all my old saves after the update and I started a new Sandbox. I quit, it saved fine, but after rebooting the game all my saves have disappeared one of them being a 56 day save I restarted again and the saves are back. Not sure how often this will happen. Link to comment Share on other sites More sharing options...
EpicFlyingTaco Posted December 16, 2015 Share Posted December 16, 2015 Also experiencing crashing. Link to comment Share on other sites More sharing options...
Belwe Posted December 16, 2015 Share Posted December 16, 2015 Hello me too my save is gone !After 55day in désolation point Sgniff! Link to comment Share on other sites More sharing options...
Tartan Torag Posted December 16, 2015 Share Posted December 16, 2015 The same thing has happened to me after the update. I had 2 saves, one at 100+ days and they are both gone. Not sure whether to start a new run or wait to see if there will be a hotfix. Link to comment Share on other sites More sharing options...
Tartan Torag Posted December 16, 2015 Share Posted December 16, 2015 Update since last post. I just reloaded the game and one save is back. I was pretty sure it was a voyager run but the game is saying it is a stalker run. 100 days+ run has not reappeared days Link to comment Share on other sites More sharing options...
Hjalti Posted December 17, 2015 Share Posted December 17, 2015 I can't even play because every time I leave the game it deletes my file I had made 3 or 4 yesterday amd everyone I went back they were just gone. I tried one more time exited and reloaded the game and the save was there I figures I was good. I played for about 5 hours and now this morning it's gone. This is a serious game breaking glitch. All I've wanted to do all week was play but what's the point when you have to start over every time. Please help us lol Link to comment Share on other sites More sharing options...
Tigerskitten Posted December 18, 2015 Share Posted December 18, 2015 V298 Xbox one Updated game, was at 181D, unable to resume, followed routine, exit, quite, power down. go into game and it was gone. Sad, sad, still loving the game.Was advised hinterland may be able to assist in recovering my lost game. Link to comment Share on other sites More sharing options...
Dansivaa0808 Posted December 18, 2015 Share Posted December 18, 2015 V298 Xbox oneAfter downloading the update, my save had gone. Started a new game last night and played for around 3 hours, slept to save and switched the console off. This morning I opened the game again and it showed that there were no saves available to load. I tried uninstalling and reinstalling the game, now my saves from before the update are back but the game I played 3 hours of yesterday is gone. Thanks Link to comment Share on other sites More sharing options...
Support Posted December 19, 2015 Share Posted December 19, 2015 Hello - We're currently working on this issue, we've been able to reproduce this locally (which has taken some time, as it's not impacted everyone.) I will update here once we go live with a fix. Link to comment Share on other sites More sharing options...
RaoulTD Posted December 19, 2015 Share Posted December 19, 2015 Had same issue. Survived for 150+ days. After update, lost my game. Tried to start new games but each time I quit and restart the Xbox, the new files vanish. Also, I noticed that the actual files do appear on my Xbox hard drive, but the file size changes. For instance, the file is larger before a restart (13 mb) and smaller after the restart (11 mb), possibly corresponding to the loss or deletion of the recently started game? I hope the size indicates that my old game is still present. I have experienced issues accessing all the features of Xbox live over the last two days - could this have anything to do with it? It does not appear that the game has patched to the recent hot fix, even after a full reinstall. I have tried everything mentioned here to no avail. I am heartbroken, because I really want to tackle the new area properly, but I can't even make it out of Mystery Lake now. (I love this game, and I'm aching over the fact that I can't play it properly.)Hopefully this info will be useful. Link to comment Share on other sites More sharing options...
CubertFarnsworth Posted December 19, 2015 Share Posted December 19, 2015 I can't even play because every time I leave the game it deletes my file I had made 3 or 4 yesterday amd everyone I went back they were just gone. I tried one more time exited and reloaded the game and the save was there I figures I was good. I played for about 5 hours and now this morning it's gone. This is a serious game breaking glitch. All I've wanted to do all week was play but what's the point when you have to start over every time. Please help us lolThey're still having this problem!I took a six week break from this game and just came back to see what was going on, nice to see a new update with a new map and new features, but very disappointed to see that the same problems that were plaguing this game 3 months ago are still going on Link to comment Share on other sites More sharing options...
jumpingbean77 Posted December 19, 2015 Share Posted December 19, 2015 I am also noticing that my save games just vanishes.I have been forced to restart the game many times since the saves was just gone. a bit frustrating, bur since I am still exploring the new map on voyager mode its no biggie. But please fix soon Link to comment Share on other sites More sharing options...
ArcherAC3 Posted December 21, 2015 Share Posted December 21, 2015 If Support or Microsoft or whoever still needs permission to get into people's xbox one accounts, I will gladly volunteer my account now, because I will not be playing this game anymore.You do know that this game is in Alpha, right? And you do understand what Alpha means, right? Not sure if I misinterpreted your comment, but, if you do are mad with the devs for losing your +60days save, it's not their fault. This game is in a test version, not a version where people can get it for a lower price and be happy playing it without any problems. If you did buy the alpha (preview) program you ARE to expect a lot of bugs, you ARE to expect losing all of your progress and you ARE to help devs fix this. If all you want is a game version without any major bugs where you can have your +60days save foverer you should only buy it when it's out of Alpha. Right now you are a tester, not a player trying to achieve anything amazing in the game. Link to comment Share on other sites More sharing options...
RenegadeReturn Posted December 21, 2015 Share Posted December 21, 2015 Hi, here is my bug:I lose all new Sandbox savegame since this update every time when I restart the game. And if I turn it off and launch back the game I also lose my Profile setting save.So I must waiting for the hotfix to restart a new game. Seriously?... Link to comment Share on other sites More sharing options...
Support Posted December 23, 2015 Share Posted December 23, 2015 V.301 has gone live this morning with a fix for the disappearing saves. You may need to do a full power cycle on your console after receiving the patch to force a full sync with the Cloud. You can do this through Settings->Power->Reset Link to comment Share on other sites More sharing options...
RenegadeReturn Posted December 23, 2015 Share Posted December 23, 2015 V.301 has gone live this morning with a fix for the disappearing saves. You may need to do a full power cycle on your console after receiving the patch to force a full sync with the Cloud. You can do this through Settings->Power->ResetOk. Thanks for the fix. Nice. Link to comment Share on other sites More sharing options...
mmurata Posted December 25, 2015 Author Share Posted December 25, 2015 Unfortunately the fix has yet to resolve my issue. Could my problem be now that since savegame 1 wasn't visible, and I started a new game that my old was overwritten? I did a full reset as well Link to comment Share on other sites More sharing options...
SEAplane Posted December 27, 2015 Share Posted December 27, 2015 Same here. See my post in the v282 topic on stats vs full games and name overwrite. Link to comment Share on other sites More sharing options...
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