t Khrist

Frequent Lag Intervals

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Hi,

First time poster here, and I have an issue with lag.  Played TLD for awhile sometime back, didn't have any problems.  Then I put it down for a few months, and now every minute or so, the game will drop from a buttery smooth 60 fps, to 1 fps for 3+ seconds.  I stuck with it for 3 days, but now it's ended up costing me in some close encounters with wildlife.  So I'm hoping someone can help me figure out a way to make it stop :).  I'll post a link to a video that shows exactly what I'm talking about.  EDIT: Added a screenshot of my rigs hardware including the applications I typically have running along with TLD.

I play on a high end PC that I know can run this game on max settings, which I do, but for the record I have tried all settings, top to bottom in-game with several minutes of trying each one; no resolution.  Also, the issue persists no matter where I am or what's going on in-game.  Launching windowed/fullscreen, DX9/11 did nothing as well.  I'm nearly convinced it has nothing to do with TLD, and that it's either another application running on my system that's doing it, or one of my nvidia control panel settings.  I just have no idea how to figure out which.

That's about all I can think to say, I'll forward this message to the support e-mail as well.  Thank you all!

Lag occurs ~0:08 and 1:08:

 

output_log.txt

Screenshot (51).png

Edited by t Khrist

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may be some programs in background gives such effect?

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I got the same issue. Does somebody know a fix? :-/ It happens already when the Hinterlands Gamelogo shows up and in the Startmenü.

  • verified the gamefiles with Steam
  • reinstalled the game twice (the second time on my SSD)
  • Updated the drivers
  • started with dx9
  • restarted steam
  • rebooted my PC
  • deleted my old gamefiles

My PC:

  • i5-4460
  • Geforce 960
  • 8 GB RAM
  • Win10
  • and so on .. 

 

Edited by ilPutzki

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Yea, not too impressed with the devs on this one, no one official reply to this, or email reply to my actual support ticket.  Was really looking forward to the campaign, and just continuing to play in general.  Unfortunately this bug is too frustrating to play.  Any acknowledgment from support whatsoever would be appreciated.

-Salty

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1 hour ago, t Khrist said:

Yea, not too impressed with the devs on this one, no one official reply to this, or email reply to my actual support ticket.  Was really looking forward to the campaign, and just continuing to play in general.  Unfortunately this bug is too frustrating to play.  Any acknowledgment from support whatsoever would be appreciated.

-Salty

Hey @t Khrist sorry to hear you are still seeing this issue and thanks for following up. I'll check again with tech support to see if there is anything else we can suggest. Did you ever find out if there are any background applications running that might be affecting your performance? (I see the screenshot but did you experiment with any of them?)

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I tried to stop as many background applications as possible but it's still lagging. :-/ Moreover all other games are running without any problems. 

Edited by ilPutzki

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Could you give us an idea of your CPU and Hard Drive usage is when this happens? It looks to me as if you're CPU or HDD is pausing to wait for due to load. 

Also does this only happen when you're recording? 

In regards to your email, could you check your spam filter? I'm fairly certain I replied to you (I was out of office that week, so it would have been delayed) but I'd like to get an idea why you didn't receive my reply so we can look into avoiding that in the future. 

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My SSD usage is like 5% and the overall CPU load is like 20-40% with no peaks. I never recorded while playing. So I don t think, that thats the problem for me or t Khrist. :/

Edited by ilPutzki

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Does this only happen in TLD or do you notice some FPS drops in other games as well?

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I have tried with nothing running but the game.

It happens when not recording of course.

And I will have to get back to you about CPU/memory usage, though I'm sure it's nominal.  I could attempt to see if it spikes when the lag occurs; windowed mode or something.

 

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Furthermore I have nothing in my inbox/spam folders.  I still have the email in my gmail sent messages, but with no reply attached.

And it only happens in TLD.  No other games.

Edited by t Khrist

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Yay, so much for looking into the email reply issue.  And yay, so much assistance on here, I really feel like I'm being lead towards a resolution to the problem I inquired about 3 months ago.  Much help wow!

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No, that's why I came here.  To get some SUPPORT.

They started trying to help us with the problem, then just fell off the earth.

Edited by t Khrist

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6 minutes ago, t Khrist said:

No, that's why I came here.  To get some SUPPORT.

They started trying to help us with the problem, then just fell off the earth.

We will get you support. Have you looked into the CPU/memory usage as suggested by our tech team?

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I am currently unable to recreate the bug to check the CPU/memory usage.  I will let you know the next time it happens.

And whether or not I've checked, your turn around time/follow up for responses is pathetic.  There hasn't been that much activity in this sub-forum.  "We will get you support" is a little asinine isn't it?  How about "we're experiencing a high volume of activity", "We're looking into the issue, and will get back with you as soon as we can with a suggestion", "I see that our last idea didn't work out for you (the other person), I apologize for the delay in our responses, but we're working on coming up with a solution."

Use a little tact buddy, I'm a customer and I don't have to.

 

Edited by t Khrist

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I think you'll have a hard time finding help when you don't show any respect.  Being a customer doesn't put a crown on your head, and you didn't seem to be very persistent until you ran out of patience.  This is a poor strategy for rousing cooperation.

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1 hour ago, t Khrist said:

I am currently unable to recreate the bug to check the CPU/memory usage.  I will let you know the next time it happens.

And whether or not I've checked, your turn around time/follow up for responses is pathetic.  There hasn't been that much activity in this sub-forum.  "We will get you support" is a little asinine isn't it?  How about "we're experiencing a high volume of activity", "We're looking into the issue, and will get back with you as soon as we can with a suggestion", "I see that our last idea didn't work out for you (the other person), I apologize for the delay in our responses, but we're working on coming up with a solution."

Use a little tact buddy, I'm a customer and I don't have to.

 

I was being sincere in what I said. We will help. The previous delay with regard to your email aside, it is the weekend, and our support resources aren't the same as during a normal business day. (this is particularly true since we are a very small team) With that in mind we appreciate your patience. 

The questions posed by Support are still valid, and that information will help us work to assist you. 

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Plus, this want help us with the problem. So don`t let us talk about who did what or not. Let`s stick to the problem.

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Up to now for me and my system it`s not:

  • CPU or HDD/SSD load/peaks
  • recording
  • old drivers
  • slow PC
  • dx11/dx9
  • other games are running without problems (The Witcher 3, Dishonored 2, CS:GO, ... )

The game was reinstalled completely and is up to date.

I played TLD for like 60 hours without problems. I can`t remember the version but, if the version of the game is relevant, there were no "challenges" or improvised tools/ weapons and it was not possible to craft arrow heads. Now, some month later, there is this issue and the game is unplayable. :-(

Anything else that can help you to identify or (in the best case) fix the problem?

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4 hours ago, clamjam said:

I think you'll have a hard time finding help when you don't show any respect.  Being a customer doesn't put a crown on your head, and you didn't seem to be very persistent until you ran out of patience.  This is a poor strategy for rousing cooperation.

I feel as though I was respectful enough at first, and that my attitude is in response to their customer service.  The customer may not always be right, but if the business is the one that is mistaken, then a customer has a right to be upset.  This all likely would have gone a lot smoother via email chain, I should only expect so much trying to resolve an oddball issue in a thread.

That being said, I would like to know more about the CPU HDD pause theory.  Is this something that can only result from a background process interrupting?  I too had tried reinstalling, so I wouldn't think it likely to be a corrupt or mismatched file.  As I said, the problem seems to have gone away, but for those who are still experiencing the issue, and for me if it ever comes up again, I would like to see this resolved.

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Annnnnnnnnnnnnnnnnnd nothing.

Seeing as how I can't figure out how to add a 'Quote' to an edit on here, I'll say it like this I suppose.

What about the person that did actually respond with their CPU/HDD usage?

Maybe they got an email..

Lucky..

Edited by t Khrist

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That`s it? No more info needed and no more idears?

Quote

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       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: Not Supported
        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

 

 

Edited by ilPutzki

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One possibility that I have tracked this down to is that this may be related to sound drivers. Depending on what hardware you have, this may be related. If you have a realtek sound card, please head over to the realtek website and grab their latest drivers and see if it helps with the issue. 

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