Xbox syncing data issue

[Cigarjuice]

Hey Folks,

Just got the update to v.301 for xbox one. We're getting a never ending syncing data message. If we cancel after 30 minutes and play new games they are not being saved and old games are gone. Just wanted to let you know.

Thanks,

Cigarjuice

[Raphael van Lierop]

Thanks for the post -- we'll have a look and see what we can figure out.

[Guest Support]

Sorry to hear that this is happening to you. One quick step that I would like you to try on your Xbox is go to Settings->Power->Reboot - This should force your Xbox to sync back up to the MS cloud services. Please let us know how that works for you.

[Cigarjuice]

Hi Raph,

Thanks for the quick response. All fixed. Seems to have been a xbox one cloud issue. I did a hard restart and deleted my profile and save data in manage game. Saved games are back from the cloud. Sorry for the false alarm. My wife and I absolutely love the game. Keep up the great work and have a happy holiday.

Cheers,

Cigarjuice

[Raphael van Lierop]

Great to hear! Happy holidays.

[Cigarjuice]

Hey Support,

Thanks for the quick response in identifying the MS xbox cloud issue. We hope you have a fantastic holiday too. Keep up the awesome work. Cheers