[solved] Can't Figure Out How To Re-Download on xBox

[loganw3]

Good morning, all.

I was having problems with losing saved games, so I decided to uninstall and then reinstall to see if it fixed them. However, I am unable to figure out how to reinstall the game now. I click on the icon on home homepage and select "Install" but then nothing happens. I go to the game in XBox Store but there is nothing that I can select other than "Pin" and "Rate".

Can anyone post step-by-step instructions for me? I don't really use my XBox One that much, so it may just be my unfamiliarity with the system itself. Can anyone help?

Thanks.

[oldZ54]

Go to the games and apps section and go all the way over to the right and it should be in a section called games ready to install.

Hope this helps.

Z

[loganw3]

Nowhere does it say that. I got to the store and it states that I have already purchased it, but there is no option for me to download it and no way to actually re-install it.

The problem is a bit bizarre.

Thanks for the response, though.

[oldZ54]

Don't go to the store. On our XB1 there is a box to the right of the main screen that lists games/apps/downloads. I've been able to reinstall from the games menu. Haven't had the XB1 for very long so sorry can't be more help.

[loganw3]

Thanks, Z.

Turns out there was actually something wrong with my profile. I actually had to call XBox customer service, have them refund my TLD purchase and then re-purchase and re-download it.

Weird.

Thanks for the help, Z.

[Support]

@loganw3 - Glad your were able to get it sorted out

@oldZ54 - Thanks for trying to out with the advice and explanations

[oldZ54]

Wow, glad you were able to get it sorted out and get back to surviving!