Cannot start Wintermute on PS 5: Black Screen

[Maulkin]

I've got a fresh install of TFFT on my PS 5.  Survival mode works fine.

However, when starting Wintermute, after the "Acknowledgement" screen, there is just a black screen.

The audio is still playing, and the interface is active (I can select things that cause the audio to change), but the screen stays black.

This is a pretty game breaking bug.

I've submitted a bug report but have not heard back.

Is anyone else experiencing this?

 

[Maulkin]

Bump.

Is there anyone that can play Wintermute on PS 5 with TFFT installed?  

Or is this specific to my installation?  

[Maulkin]

Another bump.

Two bug reports submitted to Hinterland -- no response.

Game breaking bug posted on forums for a month -- no response.

I love TLD and have supported it from early access, but this level of customer support is not acceptable.

Edit: 

I'm not suggesting this bug should be fixed.  But a response with one of:

Can't reproduce

Known issue

Or new bug, thank you

Is the minimum that the support team should do 

Edited February 5, 2024 by Maulkin

[Maulkin]

Another month, and still no response.

@Admin Can you please get a response on this?  It is a game-breaking bug that has existed for months.  

[Maulkin]

This is *still* a problem.

No response on the forums or from multiple bug reports.

Does this studio even have technical support staff?  

 

[Leeanda]

I'm sorry you're having this issue...  Maybe send a dm to admin .

[Maulkin]

The root cause of this issue is that the brightness setting for Wintermute is 0 after installing TFFT.

Depending on if you have a wintermute save or not, you can fix this:

No Wintermute save:

dpad down, dpad-down , X, d-pad down, d-pad down, X, dpad right to increase brightness

If you have an existing Wintermute save:

dpad down, dpad-down dpad down, dpad-down , X, d-pad down, d-pad down, X, dpad right to increase brightness

[Player_Support]

@Maulkin This is on our radar. Thank you for sharing your workaround with the community!

[Pyroxene]

I've experienced this issue before on the PS4.