Game is not able to retrive profile

[AldebrandLudenhof]

Hi all,

I was roughly 150 days in a Stalker survival game, when the game started crashing frequently (every two hours or so). I lowered graphics in an attempt to reduce this, but some days ago the game crashed upon closing. When I launched the game again a screen appeared telling me that the game was not able to retrive my profile (I am not sure about the wording it used), and in the survival screen I could not find my save; it seems like it was completely erased, since during the game I unlocked the 250+ hours research badge and now it's back at the progress I had before beginning that run.

Is there a way to retrive my save?

Thank you all for your answers :)

[Admin]

On 2/28/2023 at 9:17 AM, AldebrandLudenhof said:

Hi all,

I was roughly 150 days in a Stalker survival game, when the game started crashing frequently (every two hours or so). I lowered graphics in an attempt to reduce this, but some days ago the game crashed upon closing. When I launched the game again a screen appeared telling me that the game was not able to retrive my profile (I am not sure about the wording it used), and in the survival screen I could not find my save; it seems like it was completely erased, since during the game I unlocked the 250+ hours research badge and now it's back at the progress I had before beginning that run.

Is there a way to retrive my save?

Thank you all for your answers

Thank you for reaching out. Is there any additional information you can share? What platform and version are you playing on? We appreciate your patience. 

Additionally, please consider filing a ticket via our Support Portal for further assistance: http://hinterlandgames.com/support 

[AldebrandLudenhof]

Thank you for your reply Admin,

I am playing on PC and at what I think is the latest version (I updated the game on February 16th)