Game will not launch

[GameDesignDude]

Hey guys great game!,

But my play anywhere windows 10 / xbox game has been failing.

First it was failing with an error code: For got to paste it into a txt file.

So I installed it on my Surface Pro 3 and it worked.

I uninstalled it from my : MSI Gaming laptop GT72S 6QE

Intel Core i7-6820HK 2.70 Ghz 32 GB Windows 10 64-Bit Version 1709

I am from the US but [playing the game in Toronto. I uninstalled and installed the game 3 times.. I had issued downloading at first then it finally downloaded. I did get corrupted saves and was willing to go back to a previous save.

I stopped playing for a day and went back and now it will not start up. Blank black screen then back to desktop.

I have checked my settings and have been playing VR and FPS games like the new DOOM so it is ready for prime time!

Thanks

GameDesignDude

[Guest Support]

Hi @GameDesignDude, thanks for your post. Just so we are very clear, is it only the MSI laptop that your game is not working on, or both your MSI laptop and your Surface Pro3?

Lately we've seen some issues with GPU scaling. If this is causing your problem you should be able to fix it by disabling scaling from the GPU control panel.  For example, if you have an Nvidia graphics card you would do this opening up your Nvidia Control Panel, finding the Adjust Desktop Size and Position page, and changing "Aspect ratio" to "No scaling."

[gdellaf]

Created an account to thank Support for this solution. Scaling was my issue. The solution was clearly written and immediately fixed my problem.