eatsleeper
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Posts posted by eatsleeper
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Thank you for the reply, it has now been 11 days since I contacted Hinterland Support, and have had NO contact from them. I have a game which is now useless to use, and no idea when it will be fixed. I have had the game since 2020, and it is outside Steam policy to refund the game after 14 days.
I have now also paid for the DLC as well, and have none of that content.
It is inexcusable for Hinterland Games to take money for a product that doesn't work, and for Support to not respond. It is clear there is an issue with the game with OSX Mojave 10.14.6 and also with High Sierra.
While I am willing to be patient, being given no updates, or timelines for when this will be fixed, can you arrange for a full refund for the game please, asap. -
Bought TFTFT DLC and updated the app on Steam for Mac. Started the game, and both TFTFT and Wintermute are greyed out, and say I have to download the content. I have checked, the content is installed on my computer and downloaded. Tried, uninstalling, rebooting, reinstalling, checking the DLC is ticked in Steam, all of it... and still although I have the content, it says I have to still download it.
This is on OSX Mojave 10.14.6, I have seen others of Stream forum who have the same issue. Have reported it to Hinterland support, and all I have had back is that it may take some time for the content to download, so wait..... Well I have waited 4 days now, and it still doesn't work.....
Nothing more from Tech Support, is anyone else having the same problem, I only have 14 days to get a refund from Steam for the DLC, but I still wont have Wintermute, so making the whole game I have paid for useless.
Why can't tech support actually respond quickly to get more info to help on this?
Mac update [TFTFT & Wintermute] - NOT WORKING on Mojave 10.14.6
in Technical Discussions
Posted
Can I ask have you reported to Hinterland Support, and have you had a response?