I bought the GOG release of The Long Dark as I had no internet access at the time, and two years later I still have relatively minimal satellite internet access.
As much as I have enjoyed The Long Dark since I bought it, and the time I have put into it, being excluded from the 4 Days of Night event (again) hurts me.
I bought the GOG release with no reservations at the time.
My assumption was that the 4 Days of Night event would be coming to the GOG release again in 2017, since it had come to GOG in 2016, the first year The Long Dark was available on GOG.
Well, you know what they say about people that assume...
In 2017 when the Four Days of Night event occurred, GOG customers were excluded, and I was deeply saddened that I was unable to participate.
I was told at the time that bringing the event to GOG again in the future would be looked into.
Now for a second year the GOG release has been excluded from the 4 Days of Night event.
This is despite the event being available on both Xbox and PlayStation, which could be described as more difficult to release events like this on.
In fact, the email I received from Hinterland that declared the event occurring again this year specifically addressed that the event would not be coming to GOG, by the fact that it specifically stated the event was coming to Steam, with no mention of PC in general, or GOG.
For the last year or so there has been almost complete silence about the reason for update delays, and now silence as to why the event is (again) not available for GOG users.
The only official comments I have seen on the topic of the update delays or the exclusion of the 4 Days of Night event from GOG have completely deferred the questions rather than even attempting to answer them.
I have asked questions about the GOG release, and have been met with silence.
To me, it feels as though I am being told: "You bought the game on the only storefront that even let you play it for more than a year after you bought it? Must suck not being able to participate in an event that people who bought the game literally anywhere else can... Too bad!"
I understand that issues come up, and that delays and difficulties occur.
What I do not understand is the nearly complete lack of communication about the reason for the delays and exclusion.
As a customer who bought a copy of the game on the only storefront they could actually play the game from at the time they bought it, I am asking:
As a fan who greatly enjoys the game, and has the utmost respect and admiration for the Hinterland staff, I am asking:
What is the problem with the GOG release of The Long Dark?
What problem cropped up that is causing the (relatively long) delays in update releases on GOG?
What problem is so massive that it necessitates the complete exclusion of GOG customers from the 4 Days of Night event?
Was there a falling out between CD Projekt and Hinterland?
What problem is so horrible that even addressing the questions and concerns of GOG customers seems to be completely prohibited?
Are Hinterland employees subject to a NDA or something that prohibits the transparency that I am requesting?
I just want to know what is going on.
Being left out of the loop, with no actual reason being given for the delays and exclusion is disheartening.
As i said before, I understand that delays do occur; I get that.
Not being told why the delays are occurring makes me feel like I am seen as so unimportant that I don't even deserve an explanation.
Regarding that utmost respect and admiration for Hinterland staff I mentioned before...
Those feelings are beginning to waver and wane as the requests for information (from myself and others) continue to be deferred, if not outright ignored.
At a certain point, even the most loyal people break when neglected, and they are unlikely to ever return to being loyal again.