Support

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Posts posted by Support


  1. Thanks for your post, Hanki . Your translation is fine, but you are also welcome to post in French if that is more comfortable for you -- most of us speak a little French and are also accustomed to using translator tools!

    Thanks for letting us know that the sensitivity on your 3rd party Switch gamepad seems overly high when playing The Long Dark. We'll take a look at ways we can improve the experience on Switch-style controllers.

    If you play on Steam may be able to adjust sensitivity of your controller in Steam Big Picture Mode > Settings > Controller Settings . Your Operating System may also have controller calibration tools and software.

    Hope that helps!

     

    Merci pour votre message, Hanki. Votre traduction est correcte, mais vous pouvez également poster en français si cela vous convient mieux - la plupart d’entre nous parlent un peu le français et sont également habitués à utiliser des outils de traduction!

    Merci de nous avoir fait savoir que la sensibilité de votre manette de jeu tierce semble trop élevée lorsque vous jouez à The Long Dark. Nous allons voir comment améliorer l'expérience de ces types de contrôleurs.

    Si vous jouez sur Steam, vous pourrez peut-être régler la sensibilité de votre contrôleur en Mode Big Picture Steam> Paramètres> Paramètres du contrôleur. Votre système d'exploitation peut également disposer d'outils et de logiciels d'étalonnage de contrôleur.

    J'espère que cela pourra aider!

     

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  2. Hi InfurlteTurtles, thanks for your post. Are you missing any other save or profile information? 

    Can you tell us when the last time you played these saves was?

    If you haven't done so recently, we recommend doing a full power-cycle of your console. This should help flush any lingering system issues and prompt your local save folder to re-synchronize with the Cloud.

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds. (This step resets the power supply.)
    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn on the Xbox One.

  3. Hi Ninilp, thanks for your post. We don't have plans to add a multiplayer mode -- it doesn't quite fit with type of experience we are trying to build and the technical challenges of trying to add multiplayer to the existing game would be pretty significant. However we've seen quite a few requests for it, and it might be something we consider for a future game. :)

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  4. Thanks for your posts! Right now there isn't much in the way of tools for sharing or exporting Journal Notes, although it's something we've talked about. Thanks for letting us know it's something you'd be interested in!


  5. Hi @boy_scout_kevin , can you tell us what platform you play on? (Steam, Xbox One, PS4, etc)

    For each Day survived, you should have a Daily Log, which you can add a Notes Entry to if you wish by selecting the Day and then clicking over to the Notes tab.

    Each Note entry does have size limit -- something in the area of 10k characters -- but if you've survived for 20 days you should have 20 different entries you can add notes to, which can add up to a fair bit of space.


  6. Hm... that is very odd. The Cloud should be recognizing locally saved versions should be recognized as the most recent and not touching them.

    Perhaps there is an issue with the timestamps on the files? If your console is often completely disconnect from both power and the internet, the system clock may be widely out of sync. If possible, try checking that date and time on your console is accurate before your saving your game and shutting down the Xbox One.


  7. Hi @mechnoob , thanks for your post. If you haven't yet done so, a good first step for issues like this is to check that your game files are all present and up-to-date.  On Steam you can do this easily by Verifying your game files through the Steam Client. You can also try reinstalling the game.

    So you are aware, there are a variety of conditions that can impact your Survivor's walking speed in the game -- including wind direction, the type of terrain, slope of terrain, how rested your Survivor is, how much weight they are carrying, crouching etc.


  8. That does sound odd. If you haven't done so recently, we suggest connecting to the internet, then doing a full power cycle of the console, including your powersupply. If there are any lingering system issues that could be interfering with the game, this should help flush them.

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds. (This step resets the power supply. )
    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn on the Xbox One.

    If your console's harddrive is close to full, it might also be a good idea to clean it up and uninstall any apps or games you aren't using.


  9. Thanks for your post. Both those icons are in the Achievement list, so they are indeed required to unlock it.  Some icons are a bit finnicky to map -- we've done some work to help address this, but I'm not sure if we looked at those two specifically. Usually the Survivor just needs to be close and have a clear line of sight to the building or structure.

    If you continue having trouble, please send in a Support Request with your save file attached -- we'll take a closer look in case there is a problem with the file.

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  10. Hi @UpUpAway95 , that "online cache" sounds like a Xbox One system notification -- we don't have any warnings like that as part of the game. We'd guess this is information such as unlocked achievements being stored until your system is able to connect online again. 

    Xbox Live has indeed been reporting some service issues lately, although Core and Game services should be currently be available. We'd suggest simply jumping back into online mode for a few minutes when you get the chance, so your account can sync up.


  11. Hi @NardoLoopa , you should be able to play offline an trigger the achievements later when you connect to Steam, just be aware that they might not pop immediately -- the way they works is certain actions taken by the player will prompt checks to see if an achievement has been unlocked, depending on what type of achievement you're going for. For example, if you completed Faithful Cartographer you might have to do another mapping action in the relevant save file after connecting back to Steam.

    Important! If you choose to spend any amount of time playing in offline mode, we highly recommend disabling Steam's Cloud Sync feature. 

    In theory this shouldn't happen, but there have been a few reported cases of players returning to online Mode only to have their progress overwritten with older files from the Cloud. Just an FYI!

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  12. Thanks for your posts! We're looking into issues with containers shifting after objects in the area have been broken down, but are pretty confident we'll be able to restore them back to their correct locations with all their inventory intact.

    In the case of drawers, you should still be able to access their inventories as long as they are visible by clicking on their faces. To be safe, it might be a good idea to remove stored  items from these containers and place them on the floor until this issue is resolved.


  13. We're looking into issues as quickly as we can, however we have a small team, currently have a larger than usual load of requests.

    We've seen some reports of players who are missing blueprints in Story Mode that they previously unlocked after a recent update. This is something we are looking into, but unfortunately do not have a fix for yet.

    We're not 100% clear what you mean when you say that wolves are more than frightened. Could you clarify what you are seeing vs what you expected to see with wolf behaviour?

    We're not sure why you would get a notification asking if you own the game -- we don't have any notifications like that in the game, so it may be coming from your system. Troubleshooting steps for crashes can vary depending on which platform you are playing on ( Steam, Xbox One, PS4, etc) however here are some steps that might help:

    • Power-cycling your system (turning it all the way off, then on again)
    • Uninstalling the game, then reinstalling it again
    • Checking that your Operating System is updated
    • Checking that your drivers are updated

    You can find more detailed troubleshooting steps and suggestions at our Support Portal, here: https://hinterlandgames.zendesk.com/hc/en-us/sections/360002707831-Issues-and-Troubleshooting

    Hope that helps!


  14. Thanks for your posts! The locations of 2 caches in Episode 2 were shifted in a recent updated, however it appears that a bug prevented the maps from updating with their new locations if a players had already unlocked the mission. 

    We're looking into this issue, but in the meantime anyone who has unlocked the Forest Talker Cache mission should be able to locate the Mystery Lake and Forest Talker Caches at their new locations (see attached maps).5c461afe6b261_fmcache.thumb.png.56ade1b4c6c45d350a992c76f8ff8975.png5c461af5bcc4e_mlcache.thumb.png.3a2cfa536b92653f3ee70e19d18f8519.png


  15. Bonjour @DomoSyph, merci pour votre commentaire - désolé d'entendre que vos progrès manquent, c'est une frustration immense pour quiconque de le vivre! Pouvez-vous nous dire sur quelle plate-forme appartient le jeu? (Steam, Xbox One, PS4, Microsoft Store.)

    Ces sauvegardes d’histoire ou le mode Défi / Survivor ont-elles été sauvegardées?
    Aviez-vous déjà mis à jour leur version Redux lorsque vous avez commencé ces sauvegardes?

     

    Hi @DomoSyph , thank you for posting -- sorry to hear your progress is missing, that is hugely frustrating for anyone to experience!  Can you tell us what platform own the game on? (Steam, Xbox One, PS4, Microsoft Store.)

    Were these Story saves or Challenge/Survivor Mode saves?
    Had you already updated to the Redux version of them when you  began these saves?


  16. Thanks everyone for your posts! We've received a number of reports about areas in Pleasant Valley and Milton Basin where Survivors can drop below the ice.

    This is something we are looking into, but it this happens to you we do recommend reloading from your most recent save. If you are ever stuck, be careful not to do actions that might prompt the game to save, such as sleeping or passing time.

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  17. Thanks for your posts @Zeydlitz . We're looking into these, but here are a few things you can try on your side that might help:

    • Fully power-cycle your console by powering it down completely and disconnecting the power cord for about 10 seconds
    • Uninstall, then reinstall the game. This should ensure all the game files are present and correct.
    • Check for updates to the game. We should have some patches coming soon!