Support

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Everything posted by Support

  1. Thanks for your posts! Right now there isn't much in the way of tools for sharing or exporting Journal Notes, although it's something we've talked about. Thanks for letting us know it's something you'd be interested in!
  2. Hi @boy_scout_kevin , can you tell us what platform you play on? (Steam, Xbox One, PS4, etc) For each Day survived, you should have a Daily Log, which you can add a Notes Entry to if you wish by selecting the Day and then clicking over to the Notes tab. Each Note entry does have size limit -- something in the area of 10k characters -- but if you've survived for 20 days you should have 20 different entries you can add notes to, which can add up to a fair bit of space.
  3. There's a few different things going on, but this bug is partly related to systems that adjust position of items when an object they are sitting on is broken down (so they are not left floating in the air).
  4. Thanks for your post! We're looking at some further optimizations for the Milton/Mountain town region that we're hoping will help with this issue. We don't have a release date for another update at this time, but it's something we're working on and hope to have out soon.
  5. We don't have a an estimate for when the next update will be available, but it's coming!
  6. Thanks for your post. Both those icons are in the Achievement list, so they are indeed required to unlock it. Some icons are a bit finnicky to map -- we've done some work to help address this, but I'm not sure if we looked at those two specifically. Usually the Survivor just needs to be close and have a clear line of sight to the building or structure. If you continue having trouble, please send in a Support Request with your save file attached -- we'll take a closer look in case there is a problem with the file.
  7. Thanks for your posts! We're looking into issues with containers shifting after objects in the area have been broken down, but are pretty confident we'll be able to restore them back to their correct locations with all their inventory intact. In the case of drawers, you should still be able to access their inventories as long as they are visible by clicking on their faces. To be safe, it might be a good idea to remove stored items from these containers and place them on the floor until this issue is resolved.
  8. Thanks for your post. This is an issue we are looking into.
  9. If you don't see the folder, it might be hidden. Can you tell us if you followed the steps to Show all Hidden folders?
  10. Hi timimt, no need to apologize! Everyone has different levels of technical knowledge and that is fine. So we can better investigate this issue, could you share your Session Log file with us? You should be able to add it as an attachment to your next post. How to Find your Log in Windows: In Windows, open File Explorer At the top of the window, switch to the View tab Go to the Show/Hide section and check the Hidden Items box On the left side, scroll down to This PC and click on the C drive Navigate to the following folder: C:\Users\USERNAME\AppData\LocalLow\Hinterland\TheLongDark (Your Windows username will be the name of the USERNAME folder) Inside TheLongDark folder you will find a file named output_log.txt . This is your session log.
  11. Thanks for sharing those troubleshooting steps, @s7mar7in! @timimt, if you have tried those steps but are still seeing frequent crashing please share your Session Log file with us before starting up the game again. This file should give us an idea of what kind of errors the game is encountering and help us find a solution. Information on how to locate your Session Log is posted here.
  12. Thanks for your posts -- we don't want to people to feel discouraged when they look over locked badges! This discussion has been moved over the the Wish List area for tracking.
  13. Thanks for trying that BEEBSTEEN, at least we've ruled out a number of possible issues. Our best guess right now something is halting the process of connecting your local game to your Windows account, but we're about at the end of our rope here with what we can figure out remotely - -we're going to have to try and replicate the issue on our side to investigate further. So far we haven't been successful, but we'll keep working on it. This is a bit of a long shot, but if you haven't yet done so try running through these steps for repairing Windows Store apps.
  14. Thanks for your reply, BEEBSTEEN. We're not seeing anything in your log as to why the game does not advance past the disclaimer, but from your video it looks like a GeForce Experience banner is appearing just as the Xbox Live dialogue appears and disappears. Could you try disabling the GeForce Experience and any other overlay tools you might be using and see if you can get past that disclaimer screen?
  15. Thanks for following up, @BEEBSTEEN. We're still scratching our heads over this issue. We have a few more questions: Did you see any changes since switching to your new computer? Could you take a screenshot of what you are seeing when the game stops progressing? Now that you are on a new system, could you share your debug log with us again?
  16. Thanks for your response. Usually there is a pretty clear error message if the game is not able sync files across platforms, but we'll do some poking around. Again, we can't promise the game will work if your system is below the minimum posted specs. Have you already been through Microsoft's troubleshooting steps for Play Anywhere titles? If not, it might be worth taking a look and seeing if there's any thing you haven't tried yet: https://support.xbox.com/en-US/games/game-titles/xbox-play-anywhere-help
  17. Thanks for your post, @Macbook Air '15. These are our currently posted minimum requirements for the game to run on a Mac: OSX 10.9.3 Processor: Core i5 @ 2.2GHz Memory: 4 GB RAM Graphics: Intel HD Graphics 5000 Storage: 7 GB available space Sound Card: On-board. It looks like your CPU doesn't *quite* meet the specs. That said, some players have reported that they are able to run the game without difficulty despite having older systems that don't meet these requirements. Some online distributors such as Steam do allow players to refund purchased games if the player has not played them for more than a few hours, so you could try it, but we can't guarantee the game will run perfectly. We think the game looks pretty great even on the lowest graphics settings -- but we might be biased. Hope that helps!
  18. Hi again BEEBSTEEN, thanks for responding. We can certainly take a closer look at what it happening "under the hood." Could you send us a copy of your debug log? If you're not sure how to find your log, we've just updated this post with instructions for Xbox PlayAnywhere players. Once you've found the file, you should be able to add it to your post as a file attachment.
  19. Updated with instructions for finding your Debug Log on a PC if you have the game on Xbox PlayAnywhere: Location in Xbox Play Anywhere In Windows, open File Explorer At the top of the window, switch to the View tab Go to the Show/Hide section and check the Hidden Items box On the left side, Scroll down to This PC and click on the C drive Navigate to the following folder: C:\Users\YOURUSERNAME\AppData\Local\Packages\27620HinterlandStudio.30233944AADE4_y1bt56c4151zw\TempState (Note that your Windows username will be the name of the USERNAME folder) Inside the TempState folder you will find a file named UnityPlayer.log . This is your game debug log.
  20. Thanks for your posts, @Rowla. To be clear, you were playing The Long Dark normally up until the most recent Windows update, then this issue began just after? Thanks for verifying your Steam files and trying DX9 mode. We're not seeing a clear cause in your debug logs, but they are very helpful to have. If you haven't done so yet, could you try uninstalling your AMD Graphics Drivers, then reinstalling the latest version?
  21. Hi @BEEBSTEEN, thanks for your post and for providing your system specs. It looks like your CPU doesn't quite meet the minimum specifications for The Long Dark, and might be struggling to run it (we recommend something along the lines of a Dual-Core Intel i5 CPU or better.) Other than reinstalling, have you tried any other troubleshooting steps? If you haven't done so yet, check if there are any updates available for Windows or your NVidia graphics card.
  22. Thanks for your response, StandardFare. System performance is a complex topic with a lot of variables, and even a system that meets the recommended specifications may not have perfect performance if all the visual settings are cranked up. Dropping the quality level is a good first step on any system to help a game to run smoothly if you are seeing lag or hitching. If you want to get the most out of your setup, there are a wide variety of tweaks you can do on your side -- Carbon suggested some, and we also have some basic advice in our Technical FAQ post. However we are also working to improve how our game manages resources on our side -- not only because we want The Long Dark to run smoothly, but so we can make the game bigger and more beautiful in the future.
  23. Thanks for your post, StandardFare. We're always looking to investigate how we can improve the game's performance. Can you tell us if you notice significant frame-rate drops when turning or in snowy weather? Do you still noticed these stutters if you lower your Quality settings?
  24. Hi @Farrgin Ice Hole, Thanks for taking the time to post about this issue you've experienced. We suggest getting in contact with Twitch Support, as it appears this may have occurred due to their copyright claim algorithm system, or possibly a claim was made by a third-party. You can find on our website that we grant permission to stream or create content on Youtube and Twitch in regards to The Long Dark: https://hinterlandgames.com/contact-us/
  25. Updated with instructions for disabling GPU scaling.