#2775 - v.271 Win 8.1 Game Freezes and tld.exe Dies

[RazorOH]

Since the last update the game continues to crash after playing for some time. It will literally FREEZE up and then the TLD.exe dies. I am playing on a PC with Windows 8.1. Hopefully you are looking into this, let me know if there is something that I can supply to you to help you out.

[Guest Support]

First steps to check and try: viewtopic.php?f=56&t=7888

If it's still crashing after you've tried verifying the Steam file, then please attach your debug output file here, and I'll create a bug ticket.

Also let me know if there's any specific map or location where it happens, or whether it happens entering/exiting buildings or loadable areas, or if it only happens during certain events or activities. Any additional details will help the team track down the issue for your specific system.

Thank You

[RazorOH]

This has happened numerous times re-entering into the Carter Hydro Dam, and sometimes entering into the Camp Office, both in Mystery Lake. I checked my Steam files and there were NO problems. I am including the Output log that you requested. Thanks...I love the game!

output_log.txt

[Guest Support]

Thanks for including your debug out log - I've forwarded it to the team to check

Bug Report Ticket #2775 issued

Thank You

[RazorOH]

Any word on this particular problem?

[Guest Support]

Any word on this particular problem?

I've just put in a reminder to see if I can get an answer for you quickly. Just waiting for the tech to report back, and I'll forward the info here right away.

Thanks for your patience

[Guest Support]

From the dev team:

"It looks like the fatal error is:

D3D11: Failed to create RenderTexture (1920 x 1080 fmt 44 aa 1), error 0x887a0005

Their video card has plenty of memory, so this is probably a driver bug. They should ensure they have latest drivers. If still a problem, playing in DX9 may not having this driver issue."

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If it turns out you need to try running in DX9 mode:

The game now defaults to DirectX11 (from DirectX 9). Not all systems and graphic cards/chips are compatible with the more current DX11 displays. If needed, players can still run in Directx9 mode by running tld_dx9.bat or passing -force-d3d9 as a command line parameter when launching the game.

In Steam interface, click on "LIBRARY".

In games list, right click on "The Long Dark".

Choose "Properties"

Click "SET LAUNCH OPTIONS..."

Paste into text box "-force-d3d9" without the quotes

Click "OK".

Click "CLOSE".

This will run the game in DirectX 9 instead of 11. It may not fix the issue 100%, but you can try and see if this improves anything.