First Steps for Crashing or Graphics Issues

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If you are experiencing frequent crashing or glitching graphics, try the steps below. This will help to rule out some common issues that can interfere with the game.


If you play on Steam, the easiest way to check that all your game files have installed correctly is to Verify them through the Steam Client:

  1. In Steam, go to your Library
  2. Right-click on the game title
  3. Select Properties
  4. Switch to the Local Files tab
  5. Click Verify Integrity of Game Files...

If you have the game on another platform, such as the Windows Store, Xbox One, or PS4, try uninstalling the game, rebooting your system, then reinstalling.



Check that both your Graphics Card (GPU) drivers and your Operating System (Windows, OSX, etc) are fully up to date! 

Outdated drivers can make a big difference to function and performance.


The game defaults to later versions of DirectX, however not all systems are compatible with these newer display APIs

If needed, you can instruct Steam to run the game using OpenGL instead:

  1. In Steam, go to your Library
  2. Right-click on the game title
  3. Select Properties
  4. Click Set Launch Options...
  5. Paste the following line into the provided text box
  6. Click OK, then Close.

You can also launch the game in alternative modes using the .bat files which are installed to the same folder as the game's executable (exe) file.



If you are using Windows, check to see if you are missing this package:

This package is normally installed with the game, however in the case of an error, you may need to download it manually from Microsoft. If you have it installed already, consider removing and reinstalling it.

We recommend downloading both the x86 bit and x64 bit versions of this package.



Many graphics cards have scaling systems that help older games display on newer monitors and operating systems. However GPU scaling settings can sometimes interfere with newer games' ability to display correctly.

GPU scaling can be disabled from your GPU Control Panel. 

For example, if you have an NVIDIA graphics card you would open your NVIDIA Control Panel, find the Adjust Desktop Size and Position page, and change "Aspect ratio" to "No scaling."




If you have followed the troubleshooting steps above but continue to have difficulties, or have questions about how to do these steps, you can contact us directly for help.

If possible, please let us know what steps you have already tried and attach your Session Log file.


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  • 1 year later...

Will packages for visual studio 2015 work, or do they specifically need to be the 2013 version? The 2013 version doesn't list Windows 10 in the system requirements, but 2015 does. I don't know if I'm barking up the wrong tree here, or overthinking this, but I've some pretty persistent and gnarly graphical glitches and crashes to try and sort out. 




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  • 1 month later...
  • Mel Guille changed the title to First Steps for Crashing or Major Graphic Issues
  • Mel Guille locked this topic

Updated with instructions for finding your Debug Log on a PC if you have the game on Xbox PlayAnywhere:

Location in Xbox Play Anywhere

  1. In Windows, open File Explorer
  2. At the top of the window, switch to the View tab
  3. Go to the Show/Hide section and check the Hidden Items box
  4. On the left side, Scroll down to This PC and click on the C drive
  5. Navigate to the following folder: 
    (Note that your Windows username will be the name of the USERNAME folder)
  6. Inside the TempState folder you will find a file named UnityPlayer.log . This is your game debug log.
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