#1310 [Solved] Crashes in the New Update

[NuclearDisaster]

Yesterday (5/22/2015) A new update was released for TLD. It introduced crashes that make the game unplayable. Every time you I go into a save or a new game it either turns black and closes or turns white, allowing me to play freely but a bright white screen. I can hear sounds of opening the inventory and walking around, but cant see anything. Sometimes it crashes the whole computer when making a new save, especially in Pleasant Valley. I posted this on the Steam community and was told to post it here so they could look at it better. I love this game too much to have it crash over and over again. If anyone has the same problem let me know so I know I'm not the only one with this problem.

[Bill Tarling]

If you attach your Debug Log, that will probably help the devs figure out what's triggering the crash on your system.

Have you verified the files on your Steam menu? Another option is to see if it starts okay in DirectX9 mode (long shot, don't know if your system is set for the default DirectX 11 or not)

[NuclearDisaster]

Alright I will get my Debug Log up as soon as possible

[NuclearDisaster]

Thank you Bill for replying so fast to my problem. I tried out the DX9 and it worked without crashing. I can finally play and not crash when trying to move one step! I will post any other problems I have in the future.

[Bill Tarling]

I tried out the DX9 and it worked without crashing. I can finally play and not crash when trying to move one step!

Good to hear

[Jeremy JPOW Powell]

Hopefully we will have a fix for this problem so you don't have to keep running the bat file.

Jeremy

[iraqiruleoflaw]

Having the same problem. TLD crashes since the last big update. No TLD crashes in the past or present except when playing TLD. It only occurs when I am outside of a building. Sky makes strange black flashes (other video seems fine), then screen freezes, then TLD crash. I can usually only be outside for less than three minutes. Very frustrating.

[Bill Tarling]

Having the same problem. TLD crashes since the last big update. No TLD crashes in the past or present except when playing TLD. It only occurs when I am outside of a building. Sky makes strange black flashes (other video seems fine), then screen freezes, then TLD crash. I can usually only be outside for less than three minutes. Very frustrating.

If it's not working even when starting up in DirectX 9 mode, then you should attach your debug log so the devs have some way to check what in your system is conflicting or not running the game.

[iraqiruleoflaw]

Here's the log. This should include one BSOD crash and a few other crashes. Also, for some reason, now I'm no longer getting the regular eld.exe crash message to close program. It just sits there. Sorry, but not tech savvy enough to launch in DirextX9 without some help after reading the post on that. Presumably, this can be part of the Dev work. Below is the log. Hope it helps. Thanks. Also, the log is too long to post. I'll try it in pieces.

Initialize engine version: 5.0.2f1 (0b02744d4013)

GfxDevice: creating device client; threaded=1

Direct3D:

Version: Direct3D 11.0 [level 11.0]

Renderer: Intel® HD Graphics 4600 (ID=0x416)

Vendor: Intel

VRAM: 896 MB

Begin MonoManager ReloadAssembly

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\UnityEngine.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\UnityEngine.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-CSharp.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-CSharp.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-UnityScript.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\UnityEngine.UI.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\UnityEngine.UI.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\EasyRoads3D.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\EasyRoads3D.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\SuperSplines.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\SuperSplines.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\HOTween.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\HOTween.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.ClipperLib.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.ClipperLib.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Ionic.Zip.Reduced.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Ionic.Zip.Reduced.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.Ionic.Zip.Reduced.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.Ionic.Zip.Reduced.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.JsonFx.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.JsonFx.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.Poly2Tri.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Pathfinding.Poly2Tri.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\SampleClassLibrary.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\SampleClassLibrary.dll into Unity Child Domain

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\DecalSystem.Runtime.dll (this message is harmless)

Loading C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\DecalSystem.Runtime.dll into Unity Child Domain

- Completed reload, in 0.102 seconds

Initializing input.

Input initialized.

desktop: 1600x900 60Hz; virtual: 1600x900 at 0,0

Initialized touch support.

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\System.Core.dll (this message is harmless)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\System.dll (this message is harmless)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\UnityScript.Lang.dll (this message is harmless)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\Boo.Lang.dll (this message is harmless)

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_Data\Managed\System.Xml.dll (this message is harmless)

Unloading 3 Unused Serialized files (Serialized files now loaded: 0)

UnloadTime: 3.348948 ms

GAME VERSION: Sandbox Alpha v.236

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Unloading 10329 unused Assets to reduce memory usage. Loaded Objects now: 21648.

Total: 57.608238 ms (FindLiveObjects: 1.708900 ms CreateObjectMapping: 2.193003 ms MarkObjects: 50.988178 ms DeleteObjects: 2.717305 ms)

Received stats and achievements from Steam

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebug.gen.cpp Line: 56)

Unloading 18 Unused Serialized files (Serialized files now loaded: 0)

UnloadTime: 14.517526 ms

Unloading 340 unused Assets to reduce memory usage. Loaded Objects now: 24144.

Total: 65.917107 ms (FindLiveObjects: 1.818806 ms CreateObjectMapping: 1.048604 ms MarkObjects: 61.491753 ms DeleteObjects: 1.557938 ms)

Unloading 8 Unused Serialized files (Serialized files now loaded: 0)

UnloadTime: 5.772883 ms

Unloading 564 unused Assets to reduce memory usage. Loaded Objects now: 72533.

Total: 337.969666 ms (FindLiveObjects: 31.187428 ms CreateObjectMapping: 3.886507 ms MarkObjects: 301.780396 ms DeleteObjects: 1.114890 ms)

[iraqiruleoflaw]

d3d11: failed to create vertex buffer of size 84352 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83584 [0x887A0005]

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d3d11: failed to create index buffer of size 7824 [0x887A0005]

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d3d11: failed to create index buffer of size 7824 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

d3d11: failed to create index buffer of size 7824 [0x887A0005]

d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

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d3d11: failed to create index buffer of size 7824 [0x887A0005]

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d3d11: failed to create vertex buffer of size 83456 [0x887A0005]

/Mono/libc

[iraqiruleoflaw]

There was a very long string like the above which is not included. Here's the end of the log:

d3d11: attempt to lock null vertex buffer

d3d11: failed to create vertex buffer of size 40416 [0x887A0005]

d3d11: failed to create vertex buffer of size 40416 [0x887A0005]

d3d11: attempt to lock null vertex buffer

d3d11: failed to create vertex buffer of size 40416 [0x887A0005]

d3d11: failed to create vertex buffer of size 512 [0x887A0005]

d3d11: failed to create index buffer of size 48 [0x887A0005]

d3d11: failed to create vertex buffer of size 896 [0x887A0005]

d3d11: failed to create index buffer of size 84 [0x887A0005]

d3d11: failed to create vertex buffer of size 768 [0x887A0005]

d3d11: failed to create index buffer of size 72 [0x887A0005]

d3d11: failed to create vertex buffer of size 640 [0x887A0005]

d3d11: failed to create index buffer of size 60 [0x887A0005]

d3d11: failed to create vertex buffer of size 40416 [0x887A0005]

d3d11: attempt to lock null vertex buffer

d3d11: failed to create vertex buffer of size 1024 [0x887A0005]

d3d11: failed to create index buffer of size 96 [0x887A0005]

d3d11: failed to create vertex buffer of size 40416 [0x887A0005]

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data/Mono/libc

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data/Mono/.\libc

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data

[Jeremy JPOW Powell]

Go to this file path: C:\Program Files(x86)\Steam\steamapps\common\TheLongDark

Run the batch file tld_dx9

Let me know if that works.

Jeremy

[iraqiruleoflaw]

Still crashing after running tld_dx9. Tried it twice. First time crashed as soon as I exited a house (this immediate crash after exiting a house started earlier today). Second time TLD stayed running with just the black flashes in the background sky until it crashed again after about two minutes.

Last few lines in log:

d3d11: attempt to lock null vertex buffer

d3d11: failed to create vertex buffer of size 34176 [0x887A0005]

d3d11: failed to create index buffer of size 3204 [0x887A0005]

d3d11: failed to create vertex buffer of size 32640 [0x887A0005]

d3d11: failed to create index buffer of size 3060 [0x887A0005]

d3d11: failed to create vertex buffer of size 61696 [0x887A0005]

d3d11: failed to create index buffer of size 5784 [0x887A0005]

d3d11: failed to create vertex buffer of size 91648 [0x887A0005]

d3d11: failed to create index buffer of size 8592 [0x887A0005]

d3d11: failed to create vertex buffer of size 2640 [0x887A0005]

d3d11: failed to create vertex buffer of size 792 [0x887A0005]

d3d11: failed to create vertex buffer of size 792 [0x887A0005]

d3d11: failed to create vertex buffer of size 75192 [0x887A0005]

d3d11: failed to create vertex buffer of size 6384 [0x887A0005]

d3d11: failed to create vertex buffer of size 2016 [0x887A0005]

d3d11: failed to create vertex buffer of size 2088 [0x887A0005]

d3d11: failed to create vertex buffer of size 1968 [0x887A0005]

d3d11: failed to create vertex buffer of size 42552 [0x887A0005]

d3d11: failed to create vertex buffer of size 87808 [0x887A0005]

d3d11: failed to create index buffer of size 8232 [0x887A0005]

d3d11: failed to create vertex buffer of size 128 [0x887A0005]

d3d11: failed to create index buffer of size 12 [0x887A0005]

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data/Mono/libc

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data/Mono/.\libc

Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/TheLongDark/tld_Data/Mono/libc

[Jeremy JPOW Powell]

uh, that's odd. It's showing DirectX11 errors while running Dx9? weird. I'll pass this on see what can be done about this.

Jeremy

[iraqiruleoflaw]

I ran Dx9 and then launched Steam. The second time, I launched Steam and TLD and then launched Dx9. Don't know if Dx11 was also running. Not hugely tech savvy. So walking me through is helpful. Thanks for looking into this so I can get back up and running. Hopefully, it also helps the Dev team.

[Bill Tarling]

Not hugely tech savvy. So walking me through is helpful.

If you are getting frequent crashes or you are getting weird lockups, your system might not be set up for the newer DirectX 11 system. You can try booting the game in DirectX 9 mode to see if that corrects the issue for you.

From The v.234 Changelog:

The game now defaults to DirectX11 (from DirectX 9). If needed, players can still run in Directx9 mode by running tld_dx9.bat or passing -force-d3d9 as a command line parameter when launching the game.

(taken from post by gmagotgame on Steam forum)

In Steam interface, click on "LIBRARY".

In games list, right click on "The Long Dark".

Choose "Properties"

Click "SET LAUNCH OPTIONS..."

Paste into text box "-force-d3d9" without the quotes

Click "OK".

Click "CLOSE".

Hopefully that will help...

[iraqiruleoflaw]

That worked. Thanks!!!