Lost Entire Profile

[cryogen]

My wife just lost her entire game. Tried to open the game today on PS5 and got a "couldn't load save file because it was corrupted" message. Tried reloading from cloud storage and no change.

 

All her feats and challenges gone. She was two challenges away from earning a platinum trophy.

 

Could really use some help/suggestions beyond filing a bug ticket. Thanks.

[cryogen]

Edit: my game file on my account is fine.

[SpanishMoss]

2 hours ago, cryogen said:

My wife just lost her entire game. Tried to open the game today on PS5 and got a "couldn't load save file because it was corrupted" message. Tried reloading from cloud storage and no change.

 

All her feats and challenges gone. She was two challenges away from earning a platinum trophy.

 

Could really use some help/suggestions beyond filing a bug ticket. Thanks.

Unfortunately, several people have mentioned issues with lost save files on Xbox and ps4/5 consoles. If you haven't already, open a support ticket https://hinterlandgames.zendesk.com/hc/en-us , they might be able to help. But chances are, your save is unrecoverable. 

[Admin]

On 4/27/2022 at 8:28 AM, SpanishMoss said:

Unfortunately, several people have mentioned issues with lost save files on Xbox and ps4/5 consoles. If you haven't already, open a support ticket https://hinterlandgames.zendesk.com/hc/en-us , they might be able to help. But chances are, your save is unrecoverable. 

We would be happy to investigate. Tickets help us track how severe and widespread certain issues are. We appreciate your patience.