Episode Four - Technical Issues & Support


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Hi Survivors,

Thank you for your patience as we work on some bugs following the Episode Four launch. We’re also writing a Dev Diary for early next week, which will provide more information on upcoming releases including a planned Hotfix, Survival Mode updates, and more. 

In the meantime, please find a list of some of the issues we are currently working on, along with a few helpful tips to improve your experience.  

 

Windows 7 Black Screen Issue
Some players are experiencing an issue with a black screen on Windows 7. Please visit our support portal for a temporary workaround: bit.ly/3vr8m8p

 

Mac Graphics Rendering Issue

Some players are experiencing rendering issues while playing on Mac. This may mean images may load incorrectly. 

Forcing OpenGL may remedy this issue temporarily while we work to resolve the underlying cause. Please visit our support portal for more info: bit.ly/2YPakTA 

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Mac Terrain Rendering Issue

A subset of players on Mac PCs may also find that some terrain elements are not rendering in. We have identified the problem and committed a fix to our next update which will fix the problem.

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PS4 Crashing Issue
Occasionally, players are experiencing crashes on PS4 when transitioning from the disclaimer on launch (with the error code CE-34878-0). We are working on this issue. 

 

PS4 Trophies 
We have received reports that trophies aren’t appearing on PS4. We are also working to remedy this as quickly as possible. 

 

***SPOILERS***  Episode Four -- Steam Tunnels Control Room Door

Some players have reported that they are unable to open the Control Room door after the ice has been thawed while solving the Steam Pipe puzzle. Gameplay logic should prevent it from being possible for the ice to be thawed while the door remains locked, and we are working on fixing this issue. In the meantime, the puzzle can still be solved if all levers are in their correct places. Please retrace your steps and ensure that all pressure gauges running to the control room door vent are at maximum pressure. If that doesn't help, you can also try reloading from an earlier save. 

We are working on a more permanent fix for this.

 

Thank You

Please note that this is not an extensive list, and we appreciate your patience as we work to improve your gameplay experience. 

If you're experiencing other issues after updating to Episode Four, please send a note to our Support portal and someone will get back to you ASAP. Launches are high-volume, so please be patient! http://hinterlandgames.com/support

Thank you for playing Episode Four, and please keep an eye out for next week’s Dev Diary for more helpful info! 

- The Hinterland Team

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I always worry about submitting bug reports because I always assume that someone else has done it. 🤔 But none are showstoppers so. Maybe I'll report them if they happen again.

Off the top of my head I've had:

- Noisemaker "sticking" to the revolver so both appear equipped.

- Yellow unread indicator on journal items doesn't clear when read.

- A wolf stuck in the eating a rabbit animation but no rabbit.

Edited by Sherri
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18 hours ago, Sherri said:

I always worry about submitting bug reports because I always assume that someone else has done it. 🤔 But none are showstoppers so. Maybe I'll report them if they happen again.

Off the top of my head I've had:

- Noisemaker "sticking" to the revolver so both appear equipped.

- Yellow unread indicator on journal items doesn't clear when read.

- A wolf stuck in the eating a rabbit animation but no rabbit.

All 3 happened to me too. Edit: I formally reported the first one and 4 more bugs using the portal. Looking forward to the survival update!! :)

Edited by Gun Tech.
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18 hours ago, Sherri said:

I always worry about submitting bug reports because I always assume that someone else has done it. 🤔 But none are showstoppers so. Maybe I'll report them if they happen again.

Off the top of my head I've had:

- Noisemaker "sticking" to the revolver so both appear equipped.

- Yellow unread indicator on journal items doesn't clear when read.

- A wolf stuck in the eating a rabbit animation but no rabbit.

I've worked tech support--NEVER hesitate to submit a bug report. If one person reports a problem, one person has a problem. Low priority.

If a hundred people report the same problem, it needs to be escalated.

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On 10/15/2021 at 1:46 PM, Sherri said:

I always worry about submitting bug reports because I always assume that someone else has done it. 🤔 But none are showstoppers so. Maybe I'll report them if they happen again.

Off the top of my head I've had:

- Noisemaker "sticking" to the revolver so both appear equipped.

- Yellow unread indicator on journal items doesn't clear when read.

- A wolf stuck in the eating a rabbit animation but no rabbit.

Thanks for sharing. As @ajb1978said, it's always a good idea to file a bug report for issues you experience. Most of these are known issues, but we also monitor for severity and how widespread the issues are, and any details you provide are helpful.

It might take us a little longer than normal to respond since we're still handling a larger than normal volume of reports following the Episode Four update, but you can report bugs here: https://hinterlandgames.zendesk.com/hc/en-us 

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Do error reports made through consoles go to the Hinterland team?  I often fill in a bit of info and send a report through my PS4 when a game crashes, but rarely directly through your website.

I always assumed they got shot straight to your tech team, but if they don't, I'll start reporting the other way.

 

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21 hours ago, Cheesestix said:

Do error reports made through consoles go to the Hinterland team?  I often fill in a bit of info and send a report through my PS4 when a game crashes, but rarely directly through your website.

I always assumed they got shot straight to your tech team, but if they don't, I'll start reporting the other way.

 

If you run into a major issue, please do file it through our support portal. Console reports generally go to the console's tech team, which we then access as a larger data set (as opposed to tracking individual issues). You can access the portal here: https://hinterlandgames.zendesk.com/hc/en-us 

Thanks for checking! 

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I've had issues with the map in Mystery Lake on my survival world since the update. There are 6 "possible old bear locations" that cannot be mapped. This is for regular sandbox mode, not a challenge or story mode game. It showed up after the update. 

Screen Shot 2021-10-12 at 10.46.13 AM.png

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Hinterland -- As I commented on the Steam release notes post, this is one of the best gaming experiences I've savored in 40 years, starting with a TRS-80, 300bps modem, and "Island of Kesmai" on CompuServe around 1981 as a wee Pilgrim.  As an IT Ops monkey of 25 years, I know how hard squashing bugs is, and given your code-base size and team, you are doing an absolutely stellar job.  Please keep on! ☻

I feel for Win7 users, but an O.S. from 12 years ago running a game from 4-5 years ago is the modern human equivalent of a car from 30 years ago trying to use a new fuel source from 10 years ago.  It may not seem "fair" but the motor being sunset by newer fuel sources requiring newer engines is the binary reality of mathematical progression.  It's admirable you're doing what you can.  Thanks for bringing this art to our screens.

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***SPOILER*** control room bug responce

I strugled with the bugged door for a while. In addition to the help mentioned above I found out that in my case some additional conditions needed to be met. I eventually found a way to open the door and this is the way that worked for me. 

Load up a save in which you haven't tried to open the bugged door. Make sure to leave all the valves in the right order everywhere like devs instructed, but in addition.

1. Make sure that you don't return outside the steam tunnels while working on the puzzle. 

2. Make sure that you carry all loot from the tunnels as well as the gear you have with you when entered the tunnels when opening the last valve and thawing the bugged door. I recommend that you don't store any items you find from the tunnels into any container or drop them after picking them up.

I did this by storing most of my old items in a container near the bugged door and picking them all up when going (very slowly) to thaw the final door. 

Hope this helps someone.

-Tuukka

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On 10/23/2021 at 2:31 PM, friedmandesigns said:

I feel for Win7 users, but an O.S. from 12 years ago running a game from 4-5 years ago is the modern human equivalent of a car from 30 years ago trying to use a new fuel source from 10 years ago.  It may not seem "fair" but the motor being sunset by newer fuel sources requiring newer engines is the binary reality of mathematical progression.  It's admirable you're doing what you can.  Thanks for bringing this art to our screens.

Wrong:

 

Anyway, converting the videos to webm works just fine. It's not a big deal.

tldwin7.jpg

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On 10/23/2021 at 1:56 PM, skyline21 said:

I've had issues with the map in Mystery Lake on my survival world since the update. There are 6 "possible old bear locations" that cannot be mapped. This is for regular sandbox mode, not a challenge or story mode game. It showed up after the update. 

Screen Shot 2021-10-12 at 10.46.13 AM.png

Hello! I'm seeing this bug, too, when trying to map all Mystery Lake locations in pilgrim mode. This appears to still be happening even after the patch released today (27 October 2021.) Any advice to work around this, or will it be addressed in a future patch? Thank you!

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20 hours ago, lunarobverse said:

Hello! I'm seeing this bug, too, when trying to map all Mystery Lake locations in pilgrim mode. This appears to still be happening even after the patch released today (27 October 2021.) Any advice to work around this, or will it be addressed in a future patch? Thank you!

This is a known issue we are still working to address. Thank you for your patience. 

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