Sirdoeboy01 Posted October 6, 2021 Share Posted October 6, 2021 Anybody else having this problem, i can't even load up the game anymore. Really wanted to try out Episode 4 but now can't even play at all. sad times. Link to comment Share on other sites More sharing options...
DenisC Posted October 6, 2021 Share Posted October 6, 2021 (edited) Having the same issue as well with the ps4, gets to that introduction splash screen then crashes. Restarted my Ps4 and still have the issue, now I have uninstalled the game and will try reinstalling it. Edited October 6, 2021 by DenisC Link to comment Share on other sites More sharing options...
Sirdoeboy01 Posted October 6, 2021 Author Share Posted October 6, 2021 not sure what is going on, i can't load the game at all on my main account, but i was able to get past the disclaimer screen on an alt account. so i guess for now i'll just play a fresh run on my alt account, hopefully this is an issue that can be easily fixed. Link to comment Share on other sites More sharing options...
DenisC Posted October 6, 2021 Share Posted October 6, 2021 I reinstalled the game and the issue is still there, no long dark for me today. Link to comment Share on other sites More sharing options...
PlayerPawn Posted October 6, 2021 Share Posted October 6, 2021 Apparently there is a Unity engine bug that is preventing MP4 files from playing under certain conditions, which is why the game appears to hang after the disclaimer screen, because the intro following that is an MP4 that causes the engine to just stall. I play on Windows 7 and supposedly, the only fix is to remove all MP4 files (basically pre-rendered videos) from the game in order to play it. However, this isn't a good workaround as it's removing important narrative beats as well as the epilogue from Episode 4. I'm guessing this problem is also affecting PS4 users as well, but you're not alone. I hope this can get resolved soon. Link to comment Share on other sites More sharing options...
Cr41g Posted October 6, 2021 Share Posted October 6, 2021 Downloaded to PS5… crashes instantly at the disclaimer… I have removed the game and will try again with a fresh download.. Link to comment Share on other sites More sharing options...
Cr41g Posted October 6, 2021 Share Posted October 6, 2021 No joy….. disappointing even after the update it still shows game progress at 100%.. trophies 49/49… like it doesn’t even see the update.. Link to comment Share on other sites More sharing options...
Mishka Posted October 6, 2021 Share Posted October 6, 2021 (edited) 57 minutes ago, Cr41g said: No joy….. disappointing even after the update it still shows game progress at 100%.. trophies 49/49… like it doesn’t even see the update.. PS4 Pro player here, same problem. Even on another fresh account where the game managed to get past the disclaimer screen the main menu music was completely absent. I've reached out to Raph on Twitter & sent a support ticket their way. Hopefully they're able to resolve this soon on PlayStation so we can get playing! EDIT: Got a response from Hinterland! Edited October 7, 2021 by Mishka Response from Hinterland Link to comment Share on other sites More sharing options...
xXpEaRsOn93Xx Posted October 7, 2021 Share Posted October 7, 2021 Playstation user here. Same issue, get to the disclaimer screen and it crashes. This only happens on my girlfriends account though, 2 PS5s, 1 PS4 will get an instant crash logged in as her, while my account will play the game fine. Thinking outside the box, but could it be trophy related somehow? She has the platinum and I don't. PS5 gets error code, CE-108255-1, PS4 gets CE-34878-0, thinking they're just generic "things are broke" errors now with how many people get them across different games. Link to comment Share on other sites More sharing options...
Sirdoeboy01 Posted October 7, 2021 Author Share Posted October 7, 2021 9 hours ago, xXpEaRsOn93Xx said: Playstation user here. Same issue, get to the disclaimer screen and it crashes. This only happens on my girlfriends account though, 2 PS5s, 1 PS4 will get an instant crash logged in as her, while my account will play the game fine. Thinking outside the box, but could it be trophy related somehow? She has the platinum and I don't. PS5 gets error code, CE-108255-1, PS4 gets CE-34878-0, thinking they're just generic "things are broke" errors now with how many people get them across different games. i also have plat trophy never heard of a game that would crash for this reason, but when it comes to the Long dark anything is possible. Link to comment Share on other sites More sharing options...
bogiestile Posted October 7, 2021 Share Posted October 7, 2021 Same issue here, PS4 user seeing game crash at disclaimer start screen, every time. Major bummer, I've been playing the Long Dark pretty much it came out and every new episode is a little like Christmas. Hoping the PS4 issue isn't the same issue plaguing the Windows 7 users because that's been a known issue since January (some are reporting) and its still a bug. Great game! Love it! Anxiously awaiting an update of some sort from Hinterland. Link to comment Share on other sites More sharing options...
xXpEaRsOn93Xx Posted October 8, 2021 Share Posted October 8, 2021 I received an email off Hinterlandland support and they've confirmed it was trophy related. Looks like we'll be getting an update in the next week or so. Guess it will have to go through Sony's verification process. 1 Link to comment Share on other sites More sharing options...
razor10169 Posted October 15, 2021 Share Posted October 15, 2021 I received an email from Hinterland today,they are aiming to issue an update to fix this problem on PS5 on the 19th October,hopefuly itl be patched for ps4 owners the same day Link to comment Share on other sites More sharing options...
Admin Posted October 15, 2021 Share Posted October 15, 2021 On 10/6/2021 at 12:42 PM, Sirdoeboy01 said: Anybody else having this problem, i can't even load up the game anymore. Really wanted to try out Episode 4 but now can't even play at all. sad times. This is a known issue, we're working on it as quickly as possible. Thanks for your patience. Link to comment Share on other sites More sharing options...
Sirdoeboy01 Posted October 17, 2021 Author Share Posted October 17, 2021 Welp sadly the new 1.96 update did not fix the issue, the only thing different is the trophies for episode 4 appear now but still crashes when i try to load up the game. Link to comment Share on other sites More sharing options...
bogiestile Posted October 19, 2021 Share Posted October 19, 2021 Yeah, I was advised the 10/19 patch would fix this issue for my PS4, but sadly, I too downloaded the patch this morning.... and nothing changed. Still crashes at same point, on disclaimer screen. Link to comment Share on other sites More sharing options...
Admin Posted October 19, 2021 Share Posted October 19, 2021 We are still working on a larger fix. Thank you for your patience. 2 Link to comment Share on other sites More sharing options...
bogiestile Posted October 20, 2021 Share Posted October 20, 2021 Any ETA on that PS4 fix? It would be one thing if the new episode didn't work, but this bug crashes my whole game so I can't play it at all anymore. 2 Link to comment Share on other sites More sharing options...
indianajonas Posted October 21, 2021 Share Posted October 21, 2021 PS4 Pro user here. At least we are not alone. We are all waiting. I am sure the episode is great and I will enjoy it when we all are able to play the game again. I send good energy to the devs. 2 Link to comment Share on other sites More sharing options...
bogiestile Posted October 22, 2021 Share Posted October 22, 2021 Yup, patiently waiting. Maybe I'll boil some more water... hmm... Link to comment Share on other sites More sharing options...
Sirdoeboy01 Posted October 26, 2021 Author Share Posted October 26, 2021 I think i'm getting Cabin fever waiting for the fix.... I better go outside a bit to get rid of this. Link to comment Share on other sites More sharing options...
Sirdoeboy01 Posted October 28, 2021 Author Share Posted October 28, 2021 Just wanted to thank the Hinterland team the PS4 1.97 update i was able to log in my main account hopefully that means everyone else is fixed too, happy surviving all. Link to comment Share on other sites More sharing options...
Admin Posted November 1, 2021 Share Posted November 1, 2021 On 10/28/2021 at 12:13 PM, Sirdoeboy01 said: Just wanted to thank the Hinterland team the PS4 1.97 update i was able to log in my main account hopefully that means everyone else is fixed too, happy surviving all. Glad to hear it! Thanks again for your patience. Link to comment Share on other sites More sharing options...
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