Ep3 - Game frozen w/ pitch black screen after going outside

[NacRuno]

Hello,

I have just updated my game for the fist time since episode 3 was released and started a new episode 3 game (playing on Steam).  The game plays fine until the moment I click on "Exit Basement" after the phone call I got from Molly in her house. After the loading screen for the scene transition, I hear Astrid say something about the lines to the barn (with music starting in the background) but the screen is pitch black. Then all the sound disappear as well and I don't see/hear anything. None of the controls work and the game is practically just frozen with the pitch black screen.

I loaded my autosave and last checkpoint a bunch of times but the same behavior happens every time. Is this a  common problem? Any suggestions on how to resolve it? Any game logs I can share to help with the resolution?

I just created a support ticket repeating the issue as well. 

Thanks

Edited November 12, 2019 by NacRuno

[NacRuno]

I reinstalled the game and the issue got fixed. Leaving the topic on in case someone else have a similar problem.

Nac

[Ballz88]

I've noticed when you get the black screen just make a separate save when it happens and after it saves it was normal again. (PS4 Pro)