support Constant crashes to desktop as soon as getting to disclaimer screen

[Merken]

So I've started to look for help first on steam forums then directly to emailed hinterland like 2-3 months ago still with no response. I'll try my luck here too.

 

I own the steam version of TLD.

I'm on mac os x mojave, imac 27" late 17, which is a more than enough system to handle TLD. Until I started to get this bug, I was able to play just fine anyway.

I'm having this chronic crash right after launching the game since one or two months, did clean instal multiple times and tried start options but still having the issue. Game starts rather slowly and sometimes even freezes the machine until it responds after a while but as soon I'm in "disclaimer" screen with piano playing, and I hit any button to skip, game crashes to desktop. 

*On one occasion today, I've been able to make it to the main menu. I've seen some community updates on the way such as the third episode to be released in 22th Oct. and I've been told that I survived 1852 days..I never survived that long let alone played that long. After a few seconds of main menu experience, I got crashed to desktop again..

Like I've said, I've been able to play the game on the same machine, and same os x until now. I do not know what is wrong. I do not have any mods installed by the way.

Multiple clean installs, and verifications did not solve the issue.

Anyone have any idea?

Edited September 24, 2019 by Merken
Technical evidence update

[ManicManiac]

@Merken
It would probably be best for you to submit a ticket on the support portal.  There is a link on the main page but I will include it here as well for convenience:

https://hinterlandgames.zendesk.com/hc/en-us

@Admin

[Admin]

Thank you for sharing this. As noted please contact our Support Team as they'll be able to take a look into this. The information you have will be useful to them to help figure out what's going on.

[Merken]

I also reported this via a ticket to the support at the same time I created this topic. Still waiting for an answer.

Edited September 25, 2019 by Merken

[Yavind]

Can you play other games? I'm thinking if you can play other games without any problems, then its not a hardware issue.