support Can't get past Disclaimer (press Any Key) Windows 10

[BEEBSTEEN]

So i bought the game through my xbox  and I can play it there if i want ,  but i wanted to play it on my PC.  loading the game brings up the Disclaimer and then the "press any key to continue" pressing any key then brings up a dialogue box with the Long dark hatchet ( like it's trying to sync files)  but then it does nothing. It never loads the game. All the steps i've found are for the steam version. I've tried uninstalling and reinstalling the game several times and nothing has fixed the issue 

Windows 10, Intel Core i3-7100 CPU @ 3.90GHz 3.91 GHz, Nvidia GeForce GTX 1060 6GB

[Support]

Hi @BEEBSTEEN, thanks for your post and for providing your system specs. It looks like your CPU doesn't quite meet the minimum specifications for The Long Dark, and might be struggling to run it (we recommend something along the lines of a Dual-Core Intel i5 CPU or better.)

Other than reinstalling, have you tried any other troubleshooting steps?

If you haven't done so yet, check if there are any updates available for Windows or your NVidia graphics card. 

 

[Rowla]

Exact same problem here.

I upgraded from Windows 10 Version 1709 to Version 1803 a few hours ago. Now I can't run the game anymore.

system:

Steam on Windows 10 Version 1803 (64-bit) - HP EliteBook 745 G4 (Z2W06EA#ABD) with 16 GB DDR4 - AMD PRO A12-9800B (Bristol Ridge) with integrated AMD Radeon R7 (Graphics Core Next 1.2) - no dedicated graphics card - AMD Radeon Software Adrenalin Edition 18.5.1

output_log.txt

Edited June 13, 2018 by Rowla
attachment and more details

[Rowla]

Here's another debug log.

output_log.txt

[Rowla]

Even with forced DirectX 9 there was no improvement. The game's files have been successfully validated.

output_log.txt

[Support]

Thanks for your posts, @Rowla. To be clear, you were playing The Long Dark normally up until the most recent Windows update, then this issue began just after?

Thanks for verifying your Steam files and trying DX9 mode. We're not seeing a clear cause in your debug logs, but they are very helpful to have.

If you haven't done so yet, could you try uninstalling your AMD  Graphics Drivers, then reinstalling the latest version?

[MueckE]

I made another thread, sorry - have the same problem.

It has something to do with the localization (see update notes) 

The disclaimer should be in english (according to my steam and ingame settings) but it is in my nativ language.

Edited June 14, 2018 by MueckE

[BEEBSTEEN]

On 6/11/2018 at 3:42 PM, Support said:

Hi @BEEBSTEEN, thanks for your post and for providing your system specs. It looks like your CPU doesn't quite meet the minimum specifications for The Long Dark, and might be struggling to run it (we recommend something along the lines of a Dual-Core Intel i5 CPU or better.)

Other than reinstalling, have you tried any other troubleshooting steps?

If you haven't done so yet, check if there are any updates available for Windows or your NVidia graphics card. 

 

My pc can handle games like Far cry 5 and Rainbow six siege... i may have imputed it wrong but i do NOT think that's the issue. Does it have something to do with Microsoft?  

[BEEBSTEEN]

Also yes my graphic card drivers and Windows 10 is up to date. I haven't found many trouble shooting tips for the Microsoft store / Xbox play anywhere version.  If you have any let me know

[Support]

Hi again BEEBSTEEN, thanks for responding. We can certainly take a closer look at what it happening "under the hood." Could you send us a copy of your debug log?

If you're not sure how to find your log, we've just updated this post with instructions for Xbox PlayAnywhere players. Once you've found the file, you should be able to add it to your post as a file attachment. 

[BEEBSTEEN]

This should be it like i stated earlier the game does not progress after the dialogue box with the Long dark hatchet ( like it's trying to sync files) it just stays on the disclaimer until i force close the game through the task manager

UnityPlayer.log

[Support]

Thanks for your response. Usually there is a pretty clear error message if the game is not able sync files across platforms, but we'll do some poking around. Again, we can't promise the game will work if your system is below the minimum posted specs.

Have you already been through Microsoft's troubleshooting steps for Play Anywhere titles? If not, it might be worth taking a look and seeing if there's any thing you haven't tried yet: https://support.xbox.com/en-US/games/game-titles/xbox-play-anywhere-help

[BEEBSTEEN]

Still experiencing the same issues. My system specs are now : Winows  10 with an Intel  Core I5-6600K CPU @ 3.50 GHZ with  8G DDR4 of Ram and  the Nvidia GeForce GTX 1060 6GB 

[Support]

Thanks for following up, @BEEBSTEEN. We're still scratching our heads over this issue. We have a few more questions:

Did you see any changes since switching to your new computer? 
Could you take a screenshot of what you are seeing when the game stops progressing?
Now that you are on a new system, could you share your debug log with us again?

[BEEBSTEEN]

3 hours ago, Support said:

Thanks for following up, @BEEBSTEEN. We're still scratching our heads over this issue. We have a few more questions:

Did you see any changes since switching to your new computer? 
Could you take a screenshot of what you are seeing when the game stops progressing?
Now that you are on a new system, could you share your debug log with us again?

I only upgraded my CPU i have no other issues with this computer and i can play modern titles without any problems. I have provide this VIDEO showing what happens after i press the enter key at the disclaimer. It does nothing  i could have left the recording run longer but i didn't see the need to. I have uploaded the Debug log as well. My Graphics card drivers are up to date. 

UnityPlayer.log

[Support]

Thanks for your reply, BEEBSTEEN. 

We're not seeing anything in your log as to why the game does not advance past the disclaimer, but from your video it looks like a GeForce Experience banner is appearing just as the Xbox Live dialogue appears and disappears.

Could you try disabling the GeForce Experience and any other overlay tools you might be using and see if you can get past that disclaimer screen?

[BEEBSTEEN]

I disabled the GeForce Experience overlay tools and the windows gaming overlay. No other overlays are in action (Discord, Steam...etc)  I tried again and it is still not progressing past the disclaimer 

[Support]

Thanks for trying that BEEBSTEEN, at least we've ruled out a number of possible issues.

Our best guess right now something is halting the process of connecting your local game to your Windows account, but we're about at the end of our rope here with what we can figure out remotely - -we're going to have to try and replicate the issue on our side to investigate further. So far we haven't been successful, but we'll keep working on it.

This is a bit of a long shot, but if you haven't yet done so try running through these steps for repairing Windows Store apps.  

[Anomen]

Sorry to bring up this old topic, but I have a Windows 10 Store version of The Long Dark, which is not running and stuck on Disclaimer window.

The Laptop is a Surface Pro 7 Model 1866 with an i5 processor (i5-1035G4 CPU)

Windows 10 version 2004

Log file says:

Loading native plugins
  Loading Storage.dll
  Loading Rewired_UWP.dll
  Loading xboxlive.dll
  Loading AkSoundEngine.dll
Module information:
 Built with Compiler Ver '191326128'
 Built from '2018.4/release' branch
 Version is '2018.4.16f1 (e6e9ca02b32a)'
 Master build
 Application type 'D3D'
 OS 'Windows 10 (10.0.19041) 64bit'
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.1]
    Renderer: Intel(R) Iris(R) Plus Graphics (ID=0x8a5a)
    Vendor:   
    VRAM:     4121 MB
Initialize engine version: 2018.4.16f1 (e6e9ca02b32a)
WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed
ERROR: Shader Shader is not supported on this GPU (none of subshaders/fallbacks are suitable)WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - Setting to default shader.
WARNING: Shader Unsupported: 'Hidden/PostProcessing/Uber' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Hidden/PostProcessing/Uber' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Hidden/PostProcessing/FinalPass' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Hidden/PostProcessing/FinalPass' - Pass '' has no vertex shader

 

Any Ideas, what this could cause? I have uninstalled the game completely and reinstalled.

 

[Admin]

We’re sorry to hear you’re having this issue. Please contact our Support Team at thelongdark.com/support and they can assist you.