Footprint Bug

[UndeadSnake]

Not even 5 minutes into the update and I found this. It has something to do with footprints. Nice jump scare though. You turn around and BAM, ghosts are following you. I can't get into the game. Not even to look for more bugs. I did however shutdown the game and restart it, but it is not that easy of a fix. So I'm all sad faced now. Please help asap.

[Guest Support]

What are your system specs? What detail level are you running at? If you change the detail level. do the shadows go away? 

[UndeadSnake]

How do I get the specs you need? All detail levels have this bug. No

[Guest Support]

Really what I need to know is what video card are you running. To help you determine that I need to know what OS you are running, first. 

[UndeadSnake]

Is this what you need?

[grrbear]

I have this same bug, running an AMD FX-6300 with 16 GB of RAM and an Nvidia GTX970 (Windows 10).  I've been playing the game every day for a few weeks and this bug just appeared post-update.  I tried various quality settings and resolutions but the bug persists.  My video driver version is 364.72 (3/28/2016).

[UndeadSnake]

Well I guess they are working it. Game is now ruined until they fix this.

[InspireD]

I'm having this same bug as well.

specs:  CPU: AMD A10 7870K 
GPU: AMD Radeon R9 270X 
RAM: 8GB RAM 
Motherboard: Asus A88X-PRO 

[Guest Support]

We are currently investigating the issue - If anyone who is suffering from this issue could post their logs, that would help us out greatly. The logs can be found here: C:\Program Files (x86)\Steam\steamapps\common\TheLongDark\tld_data

Just grab the file called output_log and attach it to the thread 

[Krazy]

I was experiencing this issue with .321, but .325 seems for now to have fixed it. 

[Guest Support]

Krazy - Any chance you were running 321 in D3D9 mode? 

[UndeadSnake]

Yeah its fixed. Cooly. I guess a wire got crossed when 321 was put out and 325 fixed it.

[karabass]

Some moar weird footprints!

MacOS, lowest GFX settings

[TheRealNFK]

I've noticed a few odd footprint floaters as well when I was trying out the bear challenge. Examples below are from v325 and v326, all the same save:

 

My specs:

GTX 660Ti using GeForce Game Ready Driver 364.72 released 3/28/2016

CPU:i5-3350P  Mobo: MSI G77MA-G45  OS: Win7 Home Premium

I have since finished that challenge and quit, output log is attached.

 

output_log.txt

[Guest Support]

@karabass - those are expected. You're on low and have multiple footprints over lapped from moving around in a small space

 

@TheRealNFK - Are you forcing DX9 by any chance, and if you are can you try without?

[TheRealNFK]

7 minutes ago, Support said:

 

@TheRealNFK - Are you forcing DX9 by any chance, and if you are can you try without?

No, I don't think so. My PC runs DirectX 11, and I've never fiddled with my TLD video settings aside from what's available in the options menu. I haven't had a chance to play on the latest hotfix, so I'll keep an eye out for any more floaters next session. They don't seem to happen often for me, I only noticed it twice.

[TheRealNFK]

@Support

Ok, so I was I thinking about it, and I noticed the two prior floaters happened near big rocks, so I started a random pilgrim save, got Desolation Point, and went stomping around some rocks... and nothing. All footprints normal. So then I started a pilgrim save for Pleasant Valley (because that's where my first floater happened), and I stomped around any big rocks I could find. I eventually got a single floater (it's three pictures of the same one from different angles). After this I tried to make some more, but the rest of the footprints looked good, so I slept on the bedroll to save, then quit, and now I'm attaching the output log. Hope it's useful.

 

 

output_log.txt

[karabass]

16 hours ago, Support said:

@karabass - those are expected. You're on low and have multiple footprints over lapped from moving around in a small space

It was overlapped only on a screenshot i made, the footprints themself were buggy from a single passage, I just stomped around to get a nice angle for the shot so you could see that impression in the snow draws correct, but shadow (or whatever occlusion it is) draws detached from the snow